Call centre moves from India
by David Allen
It makes a change to see a business moving a call centre from India back to the UK as it normally works the other way around. However there is a growing movement from customers against these call centres as although both countries speak the same language, it is often found that neither side can understand each other and when a customer is calling a premium phone line this can be very frustrating indeed.
186K is a privately owned internet service provider who has made this change in order to improve the service that they offer, it is thought that this will help the business improve its response times and service levels, whether it is by mail, email or phone.
With this view all of 186K’s end user brands which include consumer and home broadband ISP EFH broadband and specialist small business ISP Mailbox, will be using this new improved service, the company philosophy is that speed is king, and today’s customers know that and demand this from all the services that they use.
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Well said… but what about the cost effective measures provided by the call centers in India. This is something the business people abroad should consider as they are gaining a lot of revenue when they outsource their business to India.
Since has been in the developing phase and offers low cost and high quality service.
Comment by Pramod — February 15, 2008 @ 10:54 am
It doesnt matter where the call centre is becuase many companies still employ indians and pakistanis. i can sometimes understand what they are saying most of the time is them that cant understand me which isnt my problem every english person can undrstand me this is for the companies to sort out i dont care where the call centre is i just want to speak to an english person.
Comment by Andy — November 21, 2008 @ 3:34 pm