According to Nemertes, Shoretel is best VoIP provider

The annual Nemertes PilotHouse Awards for Unified Communications & Collaboration has for the fifth year running deemed ShoreTel to be the Best Overall VOIP Provider.

Each year VOIP vendors are assessed on the opinions of customers, this year 426 customer opinions and experiences were examined with reference to 24 different VOIP vendors.

The results showed that ShoreTel had achieved the position of Best Overall VOIP Provider. They achieved this by amassing the most points or votes in an Olympic gymnastics style voting system, with a total score of 4.22 our of a possible maximum high score of 5.0

The breakdown of the scoring showed that their gymnastic like abilities gave them the edge against the other VOIP athletes in,

* Technology – covering underlying software, platforms, intelligence and standards compliance.

* Product Features – focusing on handset and switch capabilities. Customers apparently like the architecture, built-in redundancy and ability to scale by stacking additional switches.

* Customer Service – focusing on response time, account service, RFP process, and warranty issues. Customers like that ShoreTel listens well to suggestions for upgrades and improvements.

* Value – focusing on “bang for the buck” – customers feel they received value for their expenditure. Customers like that the capital, implementation and operational costs are lower than competitors and that ShoreTel includes its Personal Call Manager desktop client with every license.

* Solution Experience – focusing on the ability to understand business requirements and craft solutions that meet customer needs.

* Ease of Installation and Troubleshooting.

* UC Vision – indicating the best plan and outlook for moving customers from VOIP to a full UC deployment.

* ShoreTel was also one of the top three rated vendors for integration capabilities, which tracks how well products integrate with third-party products and applications.

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