The cost of calling an ISP for support

Most consumers are aware that calling a technical helpline or support line will cost them money, although there are some services where there is no charge for these calls.

Because of this confusion the consumer magazine Which? has been looking into the cost of such calls and the results are surprising.

The magazine surveyed forty five UK internet service providers and discovered that there are only six that offer free calls to their technical support departments.

These include O2, Waitrose, UK Online and of course BT.

It was found that while most ISPs charge for calling their support lines, there are some who are using 090 phone numbers, where a ten minute phone would cost the customer around £5, and as most people know a support call can easily go on for much longer than that.