Ofcom to speed up broadband complaints procedure

The communications regulator Ofcom is looking into how it can speed up the complaints process for consumers who have problems with their broadband, fixed line phone and mobile internet services.

The idea behind Ofcom is that consumers who have found that they are getting nowhere with a problem, can get in touch with the regulator, which in theory should be able to get to the bottom of the problem and sort it out before things go on too long.

But recently there have been complaints that even this way of sorting issues out is taking far too long, and as a result Ofcom says that it will be introducing new rules to make the complaints procedure swifter so that problems will be resolved in the fastest way.