Spinbox rebuffs security allegations

Spinbox, a speech to text messaging company, finally replied to the BBC news story and blog post from Rory Cella-Jones, a BBC technology correspondent, with its own company blog posting.

The belated post reply states that the article posted Wednesday by Cella-Jones contained inaccurate allegations against Spinvox concerning its technology use, privacy standards, and finances.

According to the BBC post, Spinvox is able to provide its voice to text conversion services with the aid of a network of call centres that are not located in Europe, but instead in South Africa, the Philippines, and Egypt.

Spinvox denied that these are the major areas responsible for the voice for text conversions, stating instead that the regional call centres are simply partners that help with quality control and that their conversion services are located both inside and outside of the EEA.

Spinvox also stated that it has systems in place to protect data and meet the Data Protection Act of 1998 compliance standards.

In the blog post the CEO of Spinvox, Christina Domecq, stated that no other ears have been listening to voice to text messages despite the BBC’s claims, because it would be ridiculous to expect human transcribers to type up even a small percentage of the hefty amount of messages that are regularly sent by the 100 million global users of Spinvox.

Domecq did admit that at times there is slight human intervention when messages contain phrases or words that are not clear to the automated system.

The blog post stated additionally that Spinvox values the security of its customers and protects their data.

Spinvox also reinforced that it has managed millions of voice to text conversions and has yet to suffer a breach of security.