As BlackBerry users will be well aware, BB services – messaging, email, browsing – all went offline yesterday, reportedly thanks to a fault in a Slough data centre.
We reported that this issue – which plagued customers across Europe, the Middle East and Africa – was fixed this morning, but it seems that whatever Rim has done hasn’t been enough.
First of all, after our report this morning we had word from a reader in Iraq and then several folks in South Africa that BlackBerry services were still down for them.
Reader Ch25 told us: “BB Service is still down in South Africa, this is becoming very inconvenient!”
And now it seems the fault has spread further and once again is affecting Europe, too, with some users unable to access BB services.
Rim hasn’t been keeping customers up to date with the current situation on its Twitter account, which has been – and still is – causing some serious frustration to be vented by customers.
Rim was slow to acknowledge the fault yesterday, and only at tea time did the firm tweet: “We apologize to any of our customers in Europe, Middle East & Africa still experiencing issues. We’ll bring you an update as soon as we can.”
That was the last tweet made, and there has been no news regarding the resurgence of problems today. If Rim doesn’t make some sort of announcement soon, they really aren’t going to be helping themselves when it comes to their battle to regain slipping smartphone market share.
Many Twitter users are re-tweeting this particular gag which just about sums the situation up: “What did one Blackberry user say to the other Blackberry user? Nothing.”
Rim cut 2,000 jobs, around 10% of its workforce, back in July – but perhaps it now needs to employ a few more people on both the technical and customer service front.