Yesterday evening, some Gmail users were left stumbling around in the messaging dark, after the webmail service suffered a large-scale outage.
At around 5:45, the service hit the rocks, and Google flagged the problem up, stating that: “We’re investigating reports of an issue with Google Mail. We will provide more information shortly.”
Google first estimated that the issue affected around 2 per cent of the Gmail user base, who found themselves completely unable to access the service.
However, it later admitted that as much as 10 per cent of users had been hit by the problem at some point, by the time the issue was resolved. In the end, the outage lasted for around an hour.
Google said: “We’ve determined that this issue affected less than 10 per cent of the Google Mail users who attempted to access their accounts during the affected timeframe. While we have resolved this issue with Google Mail, it’s possible that some users may experience message delays because affected accounts weren’t available to receive messages. The messages will be successfully delivered after account access is restored.”
The firm also noted: “Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better.”
In fairness, this one was solved swiftly, and we use Gmail ourselves and rarely experience anything in the way of hitches. So Google gets some slack, in our book, even though the amount of people affected here was a big number.