O2 has said this morning that the outage which struck some 10 per cent of its customer base yesterday has been fixed.
O2 tweeted a statement yesterday to say: “c.10% customers are having problems when making calls or using data. Some are back up and running. Full fix this afternoon. We are sorry.”
However, while most customers’ issues were sorted by the end of the afternoon, some issues continued into the evening.
O2 said that the fault was a problem with a network node, which cropped up Friday lunchtime, but a fix was found by 3:30pm. Implementing that fix, however, took time.
Later on yesterday, the network noted that: “Due to high phone use during the ‘rush hour’ early evening (Friday) period customers may experience intermittent performance as full service comes back for everyone. We would like to reassure those customers still affected that we are working as hard as we can to restore normal service to everyone.”
At 9:30 this morning, O2 issued a further update to say that “everything is fixed.” The network added: “If you’re still having problems, try turning your phone on and off. We’re sorry for any inconvenience this has caused.”
O2 also made it clear that this wasn’t the same fault which struck back in July, causing a much bigger outage.
Now the issue will turn to what compensation will be given to customers, if any. Although yesterday, some folks on Twitter were moaning that they still hadn’t had their compensation voucher through from the last July outage…