infected laptop

Caravan72 · 12-03-11, 05:08 PM

Hi there, my nephew just rang me to say his laptop in not working properly, when he tries to connect to the internet het gets 'emergency connection' only and a message saying he can't connect to his browser as it says there is a infection stopping it. Sly is the providor and he has McAffee but cant get it to load to do a scan, any help would be appreciated.

Thanks in advance

G77 · 12-03-11, 05:11 PM

hmm, whenever i get that sort of call i dont usually entertain trying the long winded way to get shut... its its a pretty recent laptop i'd just hit the restore button after a usb backup. he cant have that much stuff to save

deasy100 · 12-03-11, 05:38 PM

system restore to when the laptop was running fine.

start/all programs/accessories/system tools/system restore

Caravan72 · 12-03-11, 06:13 PM

Hi there, thanks for tha advice, he's up and running again

Cheers

sambradley · 13-10-11, 10:45 AM

What has he done

12-03-11, 05:08 PM	#1 (permalink)
Caravan72 Senior Member Join Date: Oct 2007 Posts: 280	infected laptop Hi there, my nephew just rang me to say his laptop in not working properly, when he tries to connect to the internet het gets 'emergency connection' only and a message saying he can't connect to his browser as it says there is a infection stopping it. Sly is the providor and he has McAffee but cant get it to load to do a scan, any help would be appreciated. Thanks in advance

12-03-11, 05:11 PM	#2 (permalink)
G77 Super Moderator Join Date: May 2008 Posts: 6,194	Re: infected laptop hmm, whenever i get that sort of call i dont usually entertain trying the long winded way to get shut... its its a pretty recent laptop i'd just hit the restore button after a usb backup. he cant have that much stuff to save __________________ 1M Motorised Dish, 45W-36E, DM800HD. Quad LNB Mesh Mini Dish, 28.2E, DM500, TM500. Samsung Galaxy SIII GT-I9300 4.0.4 & CF-Root.

12-03-11, 05:38 PM	#3 (permalink)
deasy100 Senior Member Join Date: Dec 2008 Location: Fife Posts: 716	Re: infected laptop system restore to when the laptop was running fine. start/all programs/accessories/system tools/system restore

12-03-11, 06:13 PM	#4 (permalink)
Caravan72 Senior Member Join Date: Oct 2007 Posts: 280	Re: infected laptop Hi there, thanks for tha advice, he's up and running again Cheers

13-10-11, 10:45 AM	#5 (permalink)
sambradley Member Join Date: Sep 2011 Posts: 61	Re: infected laptop What has he done

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