HTC Desire limited service - Techwatch Support Forums: Digital & Satellite TV, FTA, Cable, Computers, Mobile Phones, Apple and General Tech Forums

brian · 14-03-11, 06:25 PM

Just had an issue with my new HTC Desire HD showing "Limited service - emergency calls only".

It went like that yesterday when we went out to a countryside area of north Scotland I knew would be bad for reception. The message came up then, but never disappeared.

Anyway, called up T-Mobile support just now and apparently sometimes a phone might have problems reconnecting to the mobile network.

I'm not sure what the exact issue is, but it seems that sometimes when the phone cannot connect to a network for a valid reason, it just gets stuck in that mode.

Solution: Remove the battery and SIM card, then replace both and switch the phone on.

It then searches for the network anew, and should find it fine.

Simple.

RickOldroyd · 15-03-11, 09:39 PM

Does a device restart not work?
I know removing the sim triggers it to do a network search but you would think a restart would re set the device.

brian · 20-03-11, 10:01 PM

I've not seen a restart option on the device itself, but taking the SIM card out sounds like a relatively straight forward way to fix it.

jonny_5293 · 18-04-11, 12:35 AM

it your not using the phone for internet you can switch it to 2g, i have a problem when making receiving calls and texts. sometimes it will say it has full bars but can not call or txt out or in. strange that im on t-mobile as well, your solution works but i can not be removing battery and sim every so often. the Iphone has a case that boosts the signal, hope something like that will happen for these phones

14-03-11, 06:25 PM	#1 (permalink)
brian Administrator Join Date: Apr 2006 Location: Inverness, Scotland Posts: 3,801 Thanks: 286 Thanked 1,697 Times in 595 Posts	HTC Desire limited service Just had an issue with my new HTC Desire HD showing "Limited service - emergency calls only". It went like that yesterday when we went out to a countryside area of north Scotland I knew would be bad for reception. The message came up then, but never disappeared. Anyway, called up T-Mobile support just now and apparently sometimes a phone might have problems reconnecting to the mobile network. I'm not sure what the exact issue is, but it seems that sometimes when the phone cannot connect to a network for a valid reason, it just gets stuck in that mode. Solution: Remove the battery and SIM card, then replace both and switch the phone on. It then searches for the network anew, and should find it fine. Simple. __________________ Sky+, 1m motorised dish, Vu+ Duo HD PVR, Panasonic 42" G15 Plasma HDTV, Playstation 2 + 3, Not enough time...

15-03-11, 09:39 PM	#2 (permalink)
RickOldroyd Technology Forums Join Date: Mar 2011 Location: ST Helens, Merseyside Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Re: HTC Desire limited service Does a device restart not work? I know removing the sim triggers it to do a network search but you would think a restart would re set the device.

20-03-11, 10:01 PM	#3 (permalink)
brian Administrator Join Date: Apr 2006 Location: Inverness, Scotland Posts: 3,801 Thanks: 286 Thanked 1,697 Times in 595 Posts	Re: HTC Desire limited service I've not seen a restart option on the device itself, but taking the SIM card out sounds like a relatively straight forward way to fix it. __________________ Sky+, 1m motorised dish, Vu+ Duo HD PVR, Panasonic 42" G15 Plasma HDTV, Playstation 2 + 3, Not enough time...

18-04-11, 12:35 AM	#4 (permalink)
jonny_5293 Junior Member Join Date: Mar 2009 Posts: 17 Thanks: 9 Thanked 0 Times in 0 Posts	Re: HTC Desire limited service it your not using the phone for internet you can switch it to 2g, i have a problem when making receiving calls and texts. sometimes it will say it has full bars but can not call or txt out or in. strange that im on t-mobile as well, your solution works but i can not be removing battery and sim every so often. the Iphone has a case that boosts the signal, hope something like that will happen for these phones