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tvremote · 16-03-11, 08:52 AM

I'm not sure if this is the right section but please move it if it is.

Basically Before virgin Media we was with NTL/Telewest (before the change.)
We signed up then so the speeds wasn't as fast, this is around 6years we have been with them now. Max download speeds we get with Ethernet connection is 1mb and with wireless is around 350kbps downloads speed. (UPLOAD is ALOT worse)
Are we entitled to an upgrade to fibre optic?
Im just wondering where do we go from this? Whether we get some sort of upgrade.

Thanks in advance

el_benno · 16-03-11, 09:31 AM

I would give VM a ring mate. Tell them your not happy and are thinking about signing to another bb supplier, the customer retention team should be able to offer you a better deal or upgrade to stay with them.

jack08 · 16-03-11, 12:22 PM

Quote:

Originally Posted by tvremote

I'm not sure if this is the right section but please move it if it is.

Basically Before virgin Media we was with NTL/Telewest (before the change.)
We signed up then so the speeds wasn't as fast, this is around 6years we have been with them now. Max download speeds we get with Ethernet connection is 1mb and with wireless is around 350kbps downloads speed. (UPLOAD is ALOT worse)
Are we entitled to an upgrade to fibre optic?
Im just wondering where do we go from this? Whether we get some sort of upgrade.

Thanks in advance

you on dsl then ? you need phone them see if can get cable in your area then tell them the score.

el_benno · 16-03-11, 05:20 PM

Or you should be able to put your Post Code into the VM site and it should tell you if you can get a cable connection..

tvremote · 16-03-11, 06:38 PM

Im not sure if im on DSL or not just know that i havent had an upgrade since virgin media.

I will try and phone and see what happens.

Also putting my postcode into the VM box says i could have speeds up to 50mb.
And im trying to find out if im entitled to a new connection/ upgrade to faster speeds.

el_benno · 16-03-11, 07:02 PM

If you haven't done so already, join Top CashBack before you sign again to VM and you can earn yourself £121.20 (Valid until 17/4/11 then amount could change)

Top CashBack - The UK's Most Generous CashBack Site

yorkshirepud · 19-03-11, 07:06 PM

is that spam? is that a genuine £121.20 saving on a 2 year contract?
cant tell if its a spambot or not lol!! i dont like stuff like that, but interested if its real?

el_benno · 19-03-11, 07:15 PM

Not spam but the cashback rate might have changed.. It moves every couple of weeks..

el_benno · 19-03-11, 07:18 PM

And I'm not a bot !
I'll prove it by saying eng are currently 24-8 down against ire..

yorkshirepud · 19-03-11, 07:29 PM

i was really interested until i read the reviews from people on the site

we dont have a connection here weve just moved here, looks like most people dont get their cash back

16-03-11, 08:52 AM	#1 (permalink)
tvremote Junior Member Join Date: Mar 2011 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Virgin Media cable modem. I'm not sure if this is the right section but please move it if it is. Basically Before virgin Media we was with NTL/Telewest (before the change.) We signed up then so the speeds wasn't as fast, this is around 6years we have been with them now. Max download speeds we get with Ethernet connection is 1mb and with wireless is around 350kbps downloads speed. (UPLOAD is ALOT worse) Are we entitled to an upgrade to fibre optic? Im just wondering where do we go from this? Whether we get some sort of upgrade. Thanks in advance

16-03-11, 09:31 AM	#2 (permalink)
el_benno Senior Member Join Date: Aug 2007 Posts: 238 Thanks: 14 Thanked 31 Times in 20 Posts	Re: Virgin Media cable modem. I would give VM a ring mate. Tell them your not happy and are thinking about signing to another bb supplier, the customer retention team should be able to offer you a better deal or upgrade to stay with them.

16-03-11, 05:20 PM	#4 (permalink)
el_benno Senior Member Join Date: Aug 2007 Posts: 238 Thanks: 14 Thanked 31 Times in 20 Posts	Re: Virgin Media cable modem. Or you should be able to put your Post Code into the VM site and it should tell you if you can get a cable connection..

16-03-11, 06:38 PM	#5 (permalink)
tvremote Junior Member Join Date: Mar 2011 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Virgin Media cable modem. Im not sure if im on DSL or not just know that i havent had an upgrade since virgin media. I will try and phone and see what happens. Also putting my postcode into the VM box says i could have speeds up to 50mb. And im trying to find out if im entitled to a new connection/ upgrade to faster speeds.

16-03-11, 07:02 PM	#6 (permalink)
el_benno Senior Member Join Date: Aug 2007 Posts: 238 Thanks: 14 Thanked 31 Times in 20 Posts	Re: Virgin Media cable modem. If you haven't done so already, join Top CashBack before you sign again to VM and you can earn yourself £121.20 (Valid until 17/4/11 then amount could change) Top CashBack - The UK's Most Generous CashBack Site

19-03-11, 07:06 PM	#7 (permalink)
yorkshirepud Junior Member Join Date: Mar 2011 Posts: 7 Thanks: 4 Thanked 0 Times in 0 Posts	Re: Virgin Media cable modem. is that spam? is that a genuine £121.20 saving on a 2 year contract? cant tell if its a spambot or not lol!! i dont like stuff like that, but interested if its real?

19-03-11, 07:15 PM	#8 (permalink)
el_benno Senior Member Join Date: Aug 2007 Posts: 238 Thanks: 14 Thanked 31 Times in 20 Posts	Re: Virgin Media cable modem. Not spam but the cashback rate might have changed.. It moves every couple of weeks..

19-03-11, 07:18 PM	#9 (permalink)
el_benno Senior Member Join Date: Aug 2007 Posts: 238 Thanks: 14 Thanked 31 Times in 20 Posts	Re: Virgin Media cable modem. And I'm not a bot ! I'll prove it by saying eng are currently 24-8 down against ire..

19-03-11, 07:29 PM	#10 (permalink)
yorkshirepud Junior Member Join Date: Mar 2011 Posts: 7 Thanks: 4 Thanked 0 Times in 0 Posts	Re: Virgin Media cable modem. i was really interested until i read the reviews from people on the site we dont have a connection here weve just moved here, looks like most people dont get their cash back

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