Kryptview box not working

[Stephb]

Hi Everyone,

I got my box in November and when it went off a few months ago I turned it off and left it off. I've come to turn it back on today and scan for channels and nothing comes up? I've been and bought a new splitter and also when the box is turned on my internet goes off?

Can anyone point me in the right direction?

Thanks in advance

Steph

[jcraigynwa]

what message is on screen steph no signal bad signal or something else is your firmware up to date have you tried factory reset and rescan

[Stephb]

I've done a factory reset but when I scan it says "already exists" then when it's finished it goes back to the factory reset menu.

Steph

[stevieboy10]

Originally Posted by Stephb

I've done a factory reset but when I scan it says "already exists" then when it's finished it goes back to the factory reset menu.

Steph

your box's software needs reflashed/updated to connect to the kv server bud, as its been so long you will have to download the latest fw for the a780 and flash it via rs232 cable, because the new server doesnt support menu upgrades from older fw versions. then factory default and scan for channels and u should be sorted

[Stephb]

Thankyou I'll go and try that and report back

Thanks again

Steph

[jcraigynwa]

Originally Posted by Stephb

Thankyou I'll go and try that and report back

Thanks again

Steph

might be worth reading here steph as well

reason why my KV isn,t working

your symptoms seem somehow familiar

[TheCoder]

Originally Posted by Stephb

......and also when the box is turned on my internet goes off?

That does not sound good. It basically points to a screwed tuner module 'shorting' the cable. Under any normal circumstances (even the wrong firmware) that should never occur.

[Stephb]

Right I'm back to report, I went and flashed it and it says that it's up to date?

I think maybe I should just pay to get it upstairs too, I'm subscribed to the lowest package downstairs with TW but don't spend any time downstairs.

Is there anything else I can try apart from stamping on it? lol

Thanks for all your help

Steph

[Stephb]

Originally Posted by TheCoder

That does not sound good. It basically points to a screwed tuner module 'shorting' the cable. Under any normal circumstances (even the wrong firmware) that should never occur.

I'm not completly 100% with technology. So what do I do? does that mean it's useless?

Thanks

Steph

[QinteQ]

Originally Posted by Stephb

Right I'm back to report, I went and flashed it and it says that it's up to date?

I think maybe I should just pay to get it upstairs too, I'm subscribed to the lowest package downstairs with TW but don't spend any time downstairs.

Is there anything else I can try apart from stamping on it? lol

Thanks for all your help

Steph

What says its up to date ?, that message comes from the internet which you say goes off when the electrical power to the box is switched on !

How is your internet connected to the box, is it with an Ethernet cable ?

How did you flash the box, was it with a null-modem cable ?

What firmware revision / & / date is showing ?

Did you re-boot your router ?

Did you delete all channels and do a factory re-set and choose the correct provider, and scan on the green button ?