receipt needed for tv to get fixed under warranty! - Techwatch Support Forums: Digital & Satellite TV, FTA, Cable, Computers, Mobile Phones, Apple and General Tech Forums

sclarke1985 · 13-07-11, 10:39 PM

hi there i have lost my receipt for my tv payed cash so no trace of buying it so need one to get it fixed under warranty the tv is Samsung PS50A456P2D 50" Plasma TV

any help would be grateful

spoke to samsung and have give me number for sevise centre and they said the only need receipt to fix it and they only need date from the receipt!

Basil2 · 21-11-11, 02:02 PM

It's 4 months on, so I hope you've got proof of when you reported it as faulty. An email printout would do.

It's a myth that you need a receipt, but you *do need* proof of purchase eg. credit card statement. If you paid over a ton for something by credit card, you've got extra protection from the card issuer too.

1 year warranties are common, but they're just an extra that the seller throws in.

You can claim against the manufacturer instead of the seller if you want, but since your contract was with the seller (and they're not usually half way round the world), it's generally best to go by that route.

If the model was only released within the warranty period, the manufacturer could hardly claim it failed outside that time. The seller however, may argue that you bought it somewhere else.

Statutory Rights: There are lots that shops don't like being reminded of. The Sale of Goods Act is probably the most useful one. The key words are "...of merchantable quality" and "fit for purpose".

ISTR that such items are generally expected to last at least two years and you can claim a pro-rata rebate on the remaining time.

Check out Martin Lewis's website. He's got all the info you need and it has forums where you can get tips on how to wangle blood out of superstore stones. The site also has printouts that have proven to be very effective against shop staff's dogmatic denials of consumer rights.

Bon chance!

leeds6 · 21-11-11, 06:37 PM

i have lost the things in the past easy to do but if you go back to the place you bought it from even for cash they will give you another one proof of purchase can be the serial number. did you lose the guarantee as well

13-07-11, 10:39 PM	#1 (permalink)
sclarke1985 Junior Member Join Date: Dec 2008 Posts: 29 Thanks: 5 Thanked 2 Times in 2 Posts	receipt needed for tv to get fixed under warranty! hi there i have lost my receipt for my tv payed cash so no trace of buying it so need one to get it fixed under warranty the tv is Samsung PS50A456P2D 50" Plasma TV any help would be grateful spoke to samsung and have give me number for sevise centre and they said the only need receipt to fix it and they only need date from the receipt!

21-11-11, 02:02 PM	#2 (permalink)
Basil2 Junior Member Join Date: Nov 2011 Location: London, UK Posts: 4 Thanks: 0 Thanked 1 Time in 1 Post	Re: receipt needed for tv to get fixed under warranty! It's 4 months on, so I hope you've got proof of when you reported it as faulty. An email printout would do. It's a myth that you need a receipt, but you do need proof of purchase eg. credit card statement. If you paid over a ton for something by credit card, you've got extra protection from the card issuer too. 1 year warranties are common, but they're just an extra that the seller throws in. You can claim against the manufacturer instead of the seller if you want, but since your contract was with the seller (and they're not usually half way round the world), it's generally best to go by that route. If the model was only released within the warranty period, the manufacturer could hardly claim it failed outside that time. The seller however, may argue that you bought it somewhere else. Statutory Rights: There are lots that shops don't like being reminded of. The Sale of Goods Act is probably the most useful one. The key words are "...of merchantable quality" and "fit for purpose". ISTR that such items are generally expected to last at least two years and you can claim a pro-rata rebate on the remaining time. Check out Martin Lewis's website. He's got all the info you need and it has forums where you can get tips on how to wangle blood out of superstore stones. The site also has printouts that have proven to be very effective against shop staff's dogmatic denials of consumer rights. Bon chance! Last edited by Basil2; 21-11-11 at 02:07 PM. Reason: Minor addition

21-11-11, 06:37 PM	#3 (permalink)
leeds6 Senior Member Join Date: Jul 2008 Posts: 264 Thanks: 5 Thanked 50 Times in 47 Posts	Re: receipt needed for tv to get fixed under warranty! i have lost the things in the past easy to do but if you go back to the place you bought it from even for cash they will give you another one proof of purchase can be the serial number. did you lose the guarantee as well

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