Samsung UE32EH5000 cannot find any channels

[doweha]

Hi guys,

I've looked through the forum and found something similar, but it didn't help me at all, so if I have double posted, I apologise.

I recently bought a Samsung UE32EH5000 and have connected it to the wall via Coaxial cable and ran a Full tune to find channels and it cannot find anything. My initial problem was that the connection at the wall was very bad, physically, as in the cable would just fall out. So I bought a replacement wall socket, and rewired it (following tutorials found online) and now the cable stays in, but it still cannot find any channels.

This is a new house and a new TV, in my old house I had a different TV and had no problems with plugging it into the wall. Trying to find any kind of troubleshooting seems impossible, so are there any major do's and don't's? Any help would be greatly appreciated as its driving me mad and I really don't know much about this stuff. Thanks!

George

[Mickha]

The first thing to do is ceck if the aerial is actually working, or even if there is an aerial.
Have you used this aerial before, on an old television?

[doweha]

Hi there, thank you for the quick response.

We have Sky in our lounge, but I wanted to use the Freeview as I don't want to split the Sky feed. We do have freeview in the walls as my housemate has a TV in her room which works fine.

In the time between these two posts I put the new TV in my housemate's room and connected it with her connection, and ran a full tune and it still did not find anything. I really don't know what to do next, could it be an actual fault with the TV? Either that or I'm tuning it wrong in the TV, I've just been doing a Cabled Digital & Analogue Auto Tune, it then asks me if about the Search Mode, I have the options Quick, Network and Full. And I've done Full and it still cannot find anything. Am I doing anything wrong there?

I think I've ruled out the wall connection and cable now. Really want to watch the football tonight! Thanks again for your time and help,

George

[Mickha]

Most televisions, and other freeview equipment, have an automatic tuning option, which occurs as soon as you switch on the television.
Viewing a Samsung online manual you can try going into the tuning menu and selecting the Air option, for the Aerial, instead of cable, then try tuning it in.
Also ensure you have chosen the correct Country, and settings, also only search for digital channels, analogue is probably no longer available.

[doweha]

Hi there,

Thanks again for the response. I tried the air option with no luck, and the country is set to the UK (which is right for me).

I have now determined that it is the TV. I have tested all possibilities in the following ways:

Cables:
- I have used the new cable I bought with my housemates TV, plugging it into all of the sockets in the house and all of them send a good signal to her TV.
- I have tried her existing cable into my TV and it still did not work.

Sockets:
- I have used both cables (mine and my housemates) in all of the sockets in the house and connected them to both TVs, all of the cables and sockets work when connected to her TV. None of them work with my TV.

I don't know what else I can try, as you can probably tell I've been at this for a few hours now, and all I can imagine is that it is my TV. Just to add to the confusion, my other housemate has a third TV, and his TV (a Sony) is having the exact same problem as mine. It seems that ours just will not receive a signal, but her's is fine.

I hope I haven't made this too confusing, but could it be that our TVs are faulty? Is this a known problem? Any other things I could try that I haven't mentioned here please let me know. Really starting to get annoyed that I spent £300 on a TV that cannot tune. Thanks,

George

[Mickha]

What is the make/model of the televison that is working?
Can you go into the menu, of this television, and find out the signal quality readings.
I can't see it being two faulty televisions so maybe there is something wrong with the aerial.
I think you need professional help, with this problem, and it's always best to go to the source:

http://www.samsung.com/uk/support/main/supportMain.do

Good luck, and please keep us informed.

[doweha]

Hi there,

This is where the real insult to injury lies. Her TV is a HUMAX LGB-22DZT, never seen one or heard of one before, and it works fine, and I'm here with the brand spanking new LED TV and it can't find anything. Sadly there is no option to display any kind of signal strength on her TV, so I think I will get in touch with Samsung tomorrow morning and try to work through the problem with them. I will keep you posted, thanks again for all of your time and help,

George

[Mickha]

According to the manual there is that option:

You can view the signal strength and signal quality reception for the channel that
is currently being viewed.

1

Press the MENU button.

2

Select System using the ▲/▼ button and press the OK or ► button.

3

Select DTV Setup using the ▲/▼ button and press the ►button.

4

Select Signal Detection using the ▲/▼ button, and press the OK or ►

button.
5

Display information about the aerial and multiplex, which current channel

belongs to and the graphs and percentage of Signal Strength and Quality of the channel.

[doweha]

Hi there,

I have finally solved the problem! After ringing Samsung I was advised to reset the TV to factory settings and then try a retune.

I also realised I had been making another problem. When asked if I would like to tune Air or Cable, I was choosing Cable (as the picture showed a coaxial socket in a house!) when in fact I should have chosen Air (which I presumed meant an antenna within the house). If anyone else has had this problem make sure to tune to Air as Cable is apparently only for subscription based satellite services (Sky, Virgin).

Thanks for all the help posted, and I hope this helps anyone else who may have a similar problem.

George