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Trafpol · 07-07-07, 05:36 PM

Hi
I have an old HP 710 all in one which I use as a back up colour printer....not to mention I find inks quite easily. Anyway it prints fine. It is connected to com 1 via usb and no problems whatsoever. Port is running ECP so ok.
However, I cant use copy or fax function. Each time I try I get "your computer can not communicate with your printer".....every time. Im wondering if the software is wrong..I downloaded it and it installed ok and gives me the copy,scan, fax buttons etc but no joy..... any ideas anyone?

Annabell · 07-07-07, 05:46 PM

Hi Trafpol

Whats your OS and what version driver have you tried ? please.

Trafpol · 07-07-07, 06:56 PM

Hi Annabel

Im running xp sp2 and the driver I installed is ob700_ENU_xp1407 if that makes any sense.

Ive just checked device manager and Im showing the old exclamation mark on imaging device... I will check it out first...

Annabell · 07-07-07, 07:17 PM

OK, but if you want try this driver v1.0 made 07. 2004 > HP invent hope it may help

Trafpol · 08-07-07, 08:40 PM

Thanks Annabell but thats the same driver I mentioned. It says on installing that as I have software already installed I need to remove it in order to proced. So I go to add/removel programmes - hp officejet - and press uninstall. I get the mesage "unable to locate uninst.isu uninstall will not continue" so I try removing whole thing from hard drive folder and get "access denied make sure not in use or write protected". Any way of deleting this file as I need to before I can reinstall, Thanks

Annabell · 08-07-07, 08:50 PM

Hi Trafpol

I would uninstall the driver then install the new download as it may be the same but the first may be corrupt, To uninstall the driver Click >Start >Settings >Control Panel >System >Hardware >Device Manager in the window you will see a list of devices on your PC on the left of there names you will see a box with a +, the one next to the device that you wish to uninstall the drivers from click it and in the dropdown double click on the devices name and a window will open and with in that window you will see uninstall, but do make sure you have the next driver on your desktop and turn off any AV, spyware and Windows apps running all that should be on is your Firewall.

Ann

07-07-07, 05:36 PM	#1 (permalink)
Trafpol Senior Member Join Date: Apr 2007 Posts: 101 Thanks: 0 Thanked 0 Times in 0 Posts	Hp All In One Hi I have an old HP 710 all in one which I use as a back up colour printer....not to mention I find inks quite easily. Anyway it prints fine. It is connected to com 1 via usb and no problems whatsoever. Port is running ECP so ok. However, I cant use copy or fax function. Each time I try I get "your computer can not communicate with your printer".....every time. Im wondering if the software is wrong..I downloaded it and it installed ok and gives me the copy,scan, fax buttons etc but no joy..... any ideas anyone? __________________ ...it don't amount to a hill of beans....someday soon and for the rest of your life....

07-07-07, 05:46 PM	#2 (permalink)
Annabell Computing Moderator Join Date: May 2007 Location: UK Posts: 1,667 Thanks: 0 Thanked 15 Times in 13 Posts	Re: Hp All In One Hi Trafpol Whats your OS and what version driver have you tried ? please. __________________ As tonight is my last night in England i will be here, coz love you all lots.

07-07-07, 06:56 PM	#3 (permalink)
Trafpol Senior Member Join Date: Apr 2007 Posts: 101 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Hp All In One Hi Annabel Im running xp sp2 and the driver I installed is ob700_ENU_xp1407 if that makes any sense. Ive just checked device manager and Im showing the old exclamation mark on imaging device... I will check it out first... __________________ ...it don't amount to a hill of beans....someday soon and for the rest of your life.... Last edited by Trafpol; 07-07-07 at 07:03 PM.

07-07-07, 07:17 PM	#4 (permalink)
Annabell Computing Moderator Join Date: May 2007 Location: UK Posts: 1,667 Thanks: 0 Thanked 15 Times in 13 Posts	Re: Hp All In One OK, but if you want try this driver v1.0 made 07. 2004 > HP invent hope it may help __________________ As tonight is my last night in England i will be here, coz love you all lots.

08-07-07, 08:40 PM	#5 (permalink)
Trafpol Senior Member Join Date: Apr 2007 Posts: 101 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Hp All In One Thanks Annabell but thats the same driver I mentioned. It says on installing that as I have software already installed I need to remove it in order to proced. So I go to add/removel programmes - hp officejet - and press uninstall. I get the mesage "unable to locate uninst.isu uninstall will not continue" so I try removing whole thing from hard drive folder and get "access denied make sure not in use or write protected". Any way of deleting this file as I need to before I can reinstall, Thanks __________________ ...it don't amount to a hill of beans....someday soon and for the rest of your life....

08-07-07, 08:50 PM	#6 (permalink)
Annabell Computing Moderator Join Date: May 2007 Location: UK Posts: 1,667 Thanks: 0 Thanked 15 Times in 13 Posts	Re: Hp All In One Hi Trafpol I would uninstall the driver then install the new download as it may be the same but the first may be corrupt, To uninstall the driver Click >Start >Settings >Control Panel >System >Hardware >Device Manager in the window you will see a list of devices on your PC on the left of there names you will see a box with a +, the one next to the device that you wish to uninstall the drivers from click it and in the dropdown double click on the devices name and a window will open and with in that window you will see uninstall, but do make sure you have the next driver on your desktop and turn off any AV, spyware and Windows apps running all that should be on is your Firewall. Ann __________________ As tonight is my last night in England i will be here, coz love you all lots.