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Old 30-03-06, 02:33 PM   #1 (permalink)
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Default Australian and New Zealand services affected by Optus B problem

SKY TV Off The Air Until Midnight* * *
9:03 PM, 30 Mar 2006* *

A satellite position problem has taken Sky television off the air tonight throughout New Zealand and Australia.

A spokesperson for Sky says the Optus B satellite which sits above New Zealand and Australia has suffered an outage after a routine repositioning manouevre.

He says Optus has advised it will take approximately three hours to fix the problem.

Sky channels have been off the air since about 7pm Thursday night.

Sky TV says it apologises to its viewers, and is posting updates on the outage on the its website www.skytv.co.nz.

source: http://www.newswire.co.nz/main/views...09872&catid=16
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Old 31-03-06, 07:39 AM   #2 (permalink)
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Default Re: Australian and New Zealand services affected by Optus B problem

Further update from the SkyNZ web site:

Friday, 31 March 2006

SKY SATELLITE SERVICE RESTORED

SKY’s satellite signal, lost at 6:50p.m. last night, has been restored and is again functioning normally. The service interruption resulted from a routine repositioning of the Optus B1 satellite from which SKY broadcasts its signals.

SKY Television’s CEO, John Fellet said that an all-night effort to re-establish the satellite signal was achieved by around 8am this morning.

“While it’s regrettable and unfortunate that we, and our customers, lost the satellite signal, it did prove that our response plans were appropriate, robust and effective.”

Mr Fellet said SKY values its customers and did not want to see them unnecessarily disadvantaged by the loss of service. “In that respect we will credit our customer’s accounts for one day’s loss of service and this will be actioned during the next billing period.”

He said if any customer experienced difficulty getting their SKY service back up and running, they should call SKY customer services for advice.

Mr Fellet said a formal debrief would now take place with a view to further improving response times and procedures.

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Old 31-03-06, 10:17 AM   #3 (permalink)
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Default Re: Australian and New Zealand services affected by Optus B problem

Expect the Australian birth rates to rise rapidly just before xmas 2006.
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