Virgin Medias Systems are down. - Techwatch Support Forums: Digital & Satellite TV, FTA, Cable, Computers, Mobile Phones, Apple and General Tech Forums

Gav · 12-05-07, 11:09 AM

Just gave them a ring, and their Customer Support computers are down all over the country, as are a lot of their broadband connections, and some TVs.

Its huge man, and I guess they're going to lose a lot of money from it.

Its probably got something to do with their recent speed upgrade.

Shocker.

Jimdefruit · 12-05-07, 11:26 AM

It was iffy a bit earlier but ok for me now

nanochickin · 12-05-07, 11:38 AM

Been fine here all morning

I know Jimdefriuit is on the previous NTL system is that the same with you Gav :?

Been fine on the old Telewest systems down here, im guessing its NTL areas that are out atm

AFAIK VM haven't totally integrated the old Telewest and NTL systems yet which would explain a lot if it was just the old NTL cutomers that had the outage.

Nano

BGonaSTICK · 12-05-07, 11:50 AM

Quote:

Originally Posted by nanochickin

...just the old n~t~l cutomers that had the outage...

That doesn't figure, as Jim's a lot older than you... :?

Jimdefruit · 12-05-07, 12:19 PM

You been counting the rings Stick?

Gav · 12-05-07, 12:22 PM

Lol, I'm on the ex Cable:Tel system, which was in the ex-ntl system.

I'm getting the phone and TV and broadband put in today, and when I called up they said their Customer Support systems were down and a lot of people are getting faults appearing aswel (probably because nobody in customer/tech support can control anything)

Its back up now, but their are still loads of problems over the country apparently.

I know a friend of mine whos on the same network whos internet still is down. Bit of a bum though 'cause the engineers coming to mine to put the internet in between 1 and 6 today.

Gav · 12-05-07, 12:25 PM

It seems that the person on the phone was exaggerating.

On The Morning of Sunday the 13th May between midnight and 6 am essential database maintenance will result in a loss of registration services

I know it says Sunday, but I reckon they've just done it early.

'Virgin Media is committed to maintain and upgrade our Broadband network, There is a requirement to carry out maintenance and upgrades to parts of the network that may cause customers to experience a brief loss of connection, while the work is carried out.

The following work will take place between 12am Monday 7th May and 12am Sunday 13th May.

On the morning of Tuesday the 8th May between midnight and 6 am, Network improvements will result in a loss of service in Stafford, Oxford and the surrounding areas. Essential network updates in Basford, Chesterfield, Clifton, Darlington, Mapperley, Marske, Melton, Middlesbrough, Stockton, Aldershot, Barry, Bedford, Biggleswade and the surrounding areas will result in a brief loss of service. Network updates in Bromley & South London may result in degraded service.

On the morning of Wednesday the 9th May between midnight and 6 am, Network improvements will result in a loss of service in Lichfield, Brighton, Cwmbrwla, Barnet, Northampton, Nottingham and the surrounding areas. Network updates in Cardiff, Nottingham, Luton and the surrounding areas may result in a loss of service. Server updates in Leicester, Luton, Manchester and the surrounding areas will result in a loss of Cable Modem provisioning.

On the morning of Thursday the 10th May between midnight and 6 am, Network improvements will result in a loss of service in Leeds Seacroft, Stafford, Oxford, Lichfield, Northampton and the surrounding areas. Essential Network updates in Bishops Stortford, Camberley, Cardiff, Cheshunt, Colchester, Cwmbran, Dunstable, Ely, Farnborough, Fleet, Flitwick, Guildford, Hatfield, Heckmond Wike, Hemel Hempstead and the surrounding areas will result in a brief loss of service. Server updates in Middlesbrough, Nottingham, Northampton and the surrounding areas will result in a loss of Cable Modem provisioning.

On the morning of Friday the 11th May between midnight and 6 am, Network updates in multiple sites across the UK will result in a brief loss of services.

On The Morning of Sunday the 13th May between midnight and 6 am essential database maintenance will result in a loss of registration services

Virgin Media would like to apologise for any inconvenience that these planned works may cause.'

12-05-07, 11:09 AM	#1 (permalink)
Gav Senior Member Join Date: Feb 2007 Posts: 542 Thanks: 0 Thanked 3 Times in 3 Posts	Virgin Medias Systems are down. Just gave them a ring, and their Customer Support computers are down all over the country, as are a lot of their broadband connections, and some TVs. Its huge man, and I guess they're going to lose a lot of money from it. Its probably got something to do with their recent speed upgrade. Shocker. __________________

12-05-07, 11:26 AM	#2 (permalink)
Jimdefruit Super Moderator Join Date: Jan 2006 Posts: 2,858 Thanks: 20 Thanked 221 Times in 187 Posts	Re: Virgin Medias Systems are down. It was iffy a bit earlier but ok for me now __________________ Dreambox 800 HD; Dreambox 7000s + VBox + Channel Master 1.2 with 36v actuator CM120 feedhorn and Invacom .3 LNB Skystar 2 PCI card with links to my Dreamboxes If you like what you see here, tell your friends.

12-05-07, 11:38 AM	#3 (permalink)
nanochickin Retired Mod & Sat Guru Join Date: Aug 2006 Location: Wolverhampton Posts: 3,825 Thanks: 46 Thanked 338 Times in 270 Posts	Re: Virgin Medias Systems are down. Been fine here all morning I know Jimdefriuit is on the previous NTL system is that the same with you Gav :? Been fine on the old Telewest systems down here, im guessing its NTL areas that are out atm AFAIK VM haven't totally integrated the old Telewest and NTL systems yet which would explain a lot if it was just the old NTL cutomers that had the outage. Nano __________________ Sanity is nothing more than an excuse to be boring

12-05-07, 12:19 PM	#5 (permalink)
Jimdefruit Super Moderator Join Date: Jan 2006 Posts: 2,858 Thanks: 20 Thanked 221 Times in 187 Posts	Re: Virgin Medias Systems are down. You been counting the rings Stick? __________________ Dreambox 800 HD; Dreambox 7000s + VBox + Channel Master 1.2 with 36v actuator CM120 feedhorn and Invacom .3 LNB Skystar 2 PCI card with links to my Dreamboxes If you like what you see here, tell your friends.

12-05-07, 12:22 PM	#6 (permalink)
Gav Senior Member Join Date: Feb 2007 Posts: 542 Thanks: 0 Thanked 3 Times in 3 Posts	Re: Virgin Medias Systems are down. Lol, I'm on the ex Cable:Tel system, which was in the ex-ntl system. I'm getting the phone and TV and broadband put in today, and when I called up they said their Customer Support systems were down and a lot of people are getting faults appearing aswel (probably because nobody in customer/tech support can control anything) Its back up now, but their are still loads of problems over the country apparently. I know a friend of mine whos on the same network whos internet still is down. Bit of a bum though 'cause the engineers coming to mine to put the internet in between 1 and 6 today. __________________

12-05-07, 12:25 PM	#7 (permalink)
Gav Senior Member Join Date: Feb 2007 Posts: 542 Thanks: 0 Thanked 3 Times in 3 Posts	Re: Virgin Medias Systems are down. It seems that the person on the phone was exaggerating. On The Morning of Sunday the 13th May between midnight and 6 am essential database maintenance will result in a loss of registration services I know it says Sunday, but I reckon they've just done it early. 'Virgin Media is committed to maintain and upgrade our Broadband network, There is a requirement to carry out maintenance and upgrades to parts of the network that may cause customers to experience a brief loss of connection, while the work is carried out. The following work will take place between 12am Monday 7th May and 12am Sunday 13th May. On the morning of Tuesday the 8th May between midnight and 6 am, Network improvements will result in a loss of service in Stafford, Oxford and the surrounding areas. Essential network updates in Basford, Chesterfield, Clifton, Darlington, Mapperley, Marske, Melton, Middlesbrough, Stockton, Aldershot, Barry, Bedford, Biggleswade and the surrounding areas will result in a brief loss of service. Network updates in Bromley & South London may result in degraded service. On the morning of Wednesday the 9th May between midnight and 6 am, Network improvements will result in a loss of service in Lichfield, Brighton, Cwmbrwla, Barnet, Northampton, Nottingham and the surrounding areas. Network updates in Cardiff, Nottingham, Luton and the surrounding areas may result in a loss of service. Server updates in Leicester, Luton, Manchester and the surrounding areas will result in a loss of Cable Modem provisioning. On the morning of Thursday the 10th May between midnight and 6 am, Network improvements will result in a loss of service in Leeds Seacroft, Stafford, Oxford, Lichfield, Northampton and the surrounding areas. Essential Network updates in Bishops Stortford, Camberley, Cardiff, Cheshunt, Colchester, Cwmbran, Dunstable, Ely, Farnborough, Fleet, Flitwick, Guildford, Hatfield, Heckmond Wike, Hemel Hempstead and the surrounding areas will result in a brief loss of service. Server updates in Middlesbrough, Nottingham, Northampton and the surrounding areas will result in a loss of Cable Modem provisioning. On the morning of Friday the 11th May between midnight and 6 am, Network updates in multiple sites across the UK will result in a brief loss of services. On The Morning of Sunday the 13th May between midnight and 6 am essential database maintenance will result in a loss of registration services Virgin Media would like to apologise for any inconvenience that these planned works may cause.' __________________