calling sky - Techwatch: Satellite TV forums, FTA, Cable, Hardware, & Tech forums

ged78 · 04-07-07, 02:53 PM

Hi all, is there a good time to call Sky to be sure of getting a UK answer?

Thanks ged78

BGonaSTICK · 04-07-07, 03:08 PM

I find that calling them around 18:00 works, because everyone is travelling home from work around then

Welcome to the forum 8)

ged78 · 04-07-07, 03:39 PM

Thanks for that, I'll give it a try.

Gav · 04-07-07, 07:11 PM

Midnight.

Seriously now, no joke!

If you call at midnight, I find that the team that are on are seriously far more helpful than the daytime team, probably because they are bored out of their minds with the small volume of calls that they have.

I called during the day and after waiting for 20 Minutes on hold, I was put through to an indian man who was more than unhelpful, and wouldn't actually engage in conversation, just read from a computer screen.

Called back at midnight, got put through to someone almost instantly who knew what they were talking about for once.

madrat · 05-07-07, 01:28 AM

I agree with Gav. Call as late as you can. Customer Service is a joke especially if you are talking about their internet service

04-07-07, 02:53 PM	#1 (permalink)
ged78 Junior Member Join Date: Jul 2007 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts	calling sky Hi all, is there a good time to call Sky to be sure of getting a UK answer? Thanks ged78

04-07-07, 03:08 PM	#2 (permalink)
BGonaSTICK Super Murderator Join Date: Nov 2005 Location: Brighton Posts: 10,624 Thanks: 3 Thanked 51 Times in 34 Posts	Re: calling sky I find that calling them around 18:00 works, because everyone is travelling home from work around then Welcome to the forum 8) __________________ Dreambox 7000, Skystar2 PCI, Skystar USB, Fibo 90cm on Moteck SG2100, Triax TD110 multi-LNB. Sky + ART cards. 45.0°E - 58.0°W

04-07-07, 03:39 PM	#3 (permalink)
ged78 Junior Member Join Date: Jul 2007 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts	Re: calling sky Thanks for that, I'll give it a try.

04-07-07, 07:11 PM	#4 (permalink)
Gav Senior Member Join Date: Feb 2007 Posts: 541 Thanks: 0 Thanked 2 Times in 2 Posts	Re: calling sky Midnight. Seriously now, no joke! If you call at midnight, I find that the team that are on are seriously far more helpful than the daytime team, probably because they are bored out of their minds with the small volume of calls that they have. I called during the day and after waiting for 20 Minutes on hold, I was put through to an indian man who was more than unhelpful, and wouldn't actually engage in conversation, just read from a computer screen. Called back at midnight, got put through to someone almost instantly who knew what they were talking about for once. __________________

05-07-07, 01:28 AM	#5 (permalink)
madrat Senior Member Join Date: Mar 2007 Location: Leicestershire Posts: 1,625 Thanks: 1 Thanked 10 Times in 9 Posts	Re: calling sky I agree with Gav. Call as late as you can. Customer Service is a joke especially if you are talking about their internet service __________________ *I want it and I want it now*


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