Strange Sky EPG behaviour - Techwatch: Satellite TV forums, FTA, Cable, Hardware, & Tech forums

rellstar · 09-08-07, 10:50 AM

I am experiencing strange behaviour with the Sky EPG.

My setup is as follows:

Location: Stockholm
Dish: Triax 110cm
LNB: Inverto Universal Quad
Receiver: Pace 2600 C1

I purchased the receiver from eBay, it came with a Sky card.

Got my dish put up yesterday by professional installers, damn good job done. Perfect reception on all 2d horizontals and all 2A/b transponders. The problem I have is that the EPG is behaving strangely. The box has been switched off for ages so I imagine my problems might have something to do with the card's activation state but I would just like to confirm with someone.

OK, here are the symptoms:

When the card is out:
+ EPG doesn't work at all, just gets stuck on "Searching for channels"
+ Can view all FTA channels by entering their channel number directly (where the dish is receiving the transponder)
+ Channel 4 and 5 say "Channel Not Available" when their numbers are entered

When the card is in:
+ EPG shows channels up to 145 only
+ Can view FTA channels under 145 by entering their channel number directly
+ All channels over 145 say "Channel Not Available" when their numbers are entered (including Sky News)
+ Channel 4 gives standard upgrade subscription message
+ Channel 5 works fine

I thought that the EPG should work without the Sky card!

I've done a software upgrade (without the card in).

Sound like an activation problem? Do I need to call Sky to force activation. Before you all SHOUT about calling Sky from overseas I planned to call them from my old UK mobile which still works.

Thanks for your help.

Jimdefruit · 09-08-07, 11:01 AM

If the box is from ebay, there is a fair chance that the card just needs a good signal to update. It will take a little while but should be ok within 24 hours. A number of channels and the epg have moved around a bit recently and if the box has been off, then it may not have picked up those changes. Although if you updated the software, that should have been corrected.

I assume you updated the software over the air?

rellstar · 09-08-07, 11:04 AM

Yes, it was an over the air update. I did it with the card out, was that wrong? Should the card be in during the update?

Cocosat2 · 09-08-07, 11:11 AM

I had something similar but it just cleared itself. Can't remember if I switched on and off to reset or not. Should be OK later I suspect

Jimdefruit · 09-08-07, 12:04 PM

I updated with the card in and no problems. The card has to be in for it to be re-activated.

If the card is an ex-subscription card then you will get the default area for the BBC and ITV channels. Sky told me they could not change the default area on an ex-sub card as opposed to a ftv card.

Bit of a nuisance as I get 'heathenland' as the defaults. No appologies to our heathen members.

rellstar · 10-08-07, 04:14 AM

Channel 4 is now activated but despite 2 forced software upgrades the EPG version still shows as 3.2.11 >

BGonaSTICK · 10-08-07, 09:53 AM

Sky digiboxes are a law unto themselves. If it's actually working after a fashion, just leave it on. Eventually it should stop sulking and sort itself out.

barr6868 · 11-08-07, 10:59 PM

Quote:

Originally Posted by Jimdefruit

No appologies to our heathen members.

None taken.

madrat · 11-08-07, 11:26 PM

You could try a "new installation"

Press services, 4, then pres 0,1 and then select, this will get you into the secret installation menu. Then press 6. when prompted press select. It might help.

nanochickin · 12-08-07, 12:11 AM

Quote:

Bit of a nuisance as I get 'heathenland' as the defaults. No appologies to our heathen members

I know the feeling Jim. I get STV and BBC Scotland which is a bit of a head f**k when i've had a bit to drink.

The box and card was given to me by my mate who used to live in Aberdeen as part payment for the Installation of his new dish in Paignton. Still the good thing is that the Sky Six Pack subscription will still be on for the next five to six weeks as he forgot to cancel the DD and hes just paid for another months sub for me

:clap:

Now thats what you call a real mate

Nano

09-08-07, 10:50 AM	#1 (permalink)
rellstar Junior Member Join Date: May 2007 Posts: 10 Thanks: 0 Thanked 0 Times in 0 Posts	Strange Sky EPG behaviour I am experiencing strange behaviour with the Sky EPG. My setup is as follows: Location: Stockholm Dish: Triax 110cm LNB: Inverto Universal Quad Receiver: Pace 2600 C1 I purchased the receiver from eBay, it came with a Sky card. Got my dish put up yesterday by professional installers, damn good job done. Perfect reception on all 2d horizontals and all 2A/b transponders. The problem I have is that the EPG is behaving strangely. The box has been switched off for ages so I imagine my problems might have something to do with the card's activation state but I would just like to confirm with someone. OK, here are the symptoms: When the card is out: + EPG doesn't work at all, just gets stuck on "Searching for channels" + Can view all FTA channels by entering their channel number directly (where the dish is receiving the transponder) + Channel 4 and 5 say "Channel Not Available" when their numbers are entered When the card is in: + EPG shows channels up to 145 only + Can view FTA channels under 145 by entering their channel number directly + All channels over 145 say "Channel Not Available" when their numbers are entered (including Sky News) + Channel 4 gives standard upgrade subscription message + Channel 5 works fine I thought that the EPG should work without the Sky card! I've done a software upgrade (without the card in). Sound like an activation problem? Do I need to call Sky to force activation. Before you all SHOUT about calling Sky from overseas I planned to call them from my old UK mobile which still works. Thanks for your help.

09-08-07, 11:01 AM	#2 (permalink)
Jimdefruit Super Moderator Join Date: Jan 2006 Posts: 2,642 Thanks: 10 Thanked 88 Times in 83 Posts	Re: Strange Sky EPG behaviour If the box is from ebay, there is a fair chance that the card just needs a good signal to update. It will take a little while but should be ok within 24 hours. A number of channels and the epg have moved around a bit recently and if the box has been off, then it may not have picked up those changes. Although if you updated the software, that should have been corrected. I assume you updated the software over the air? __________________ Dreambox 7000s + VBox + Channel Master 1.2 with 36v actuator CM120 feedhorn and Invacom .3 LNB Skystar 2 PCI card with links to my Dreambox If you like what you see here, tell your friends.

09-08-07, 11:04 AM	#3 (permalink)
rellstar Junior Member Join Date: May 2007 Posts: 10 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Strange Sky EPG behaviour Yes, it was an over the air update. I did it with the card out, was that wrong? Should the card be in during the update?

09-08-07, 11:11 AM	#4 (permalink)
Cocosat2 Junior Member Join Date: Aug 2006 Posts: 24 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Strange Sky EPG behaviour I had something similar but it just cleared itself. Can't remember if I switched on and off to reset or not. Should be OK later I suspect

09-08-07, 12:04 PM	#5 (permalink)
Jimdefruit Super Moderator Join Date: Jan 2006 Posts: 2,642 Thanks: 10 Thanked 88 Times in 83 Posts	Re: Strange Sky EPG behaviour I updated with the card in and no problems. The card has to be in for it to be re-activated. If the card is an ex-subscription card then you will get the default area for the BBC and ITV channels. Sky told me they could not change the default area on an ex-sub card as opposed to a ftv card. Bit of a nuisance as I get 'heathenland' as the defaults. No appologies to our heathen members. __________________ Dreambox 7000s + VBox + Channel Master 1.2 with 36v actuator CM120 feedhorn and Invacom .3 LNB Skystar 2 PCI card with links to my Dreambox If you like what you see here, tell your friends.


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10-08-07, 04:14 AM	#6 (permalink)
rellstar Junior Member Join Date: May 2007 Posts: 10 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Strange Sky EPG behaviour Channel 4 is now activated but despite 2 forced software upgrades the EPG version still shows as 3.2.11 >

10-08-07, 09:53 AM	#7 (permalink)
BGonaSTICK Super Murderator Join Date: Nov 2005 Location: Brighton Posts: 10,626 Thanks: 3 Thanked 53 Times in 34 Posts	Re: Strange Sky EPG behaviour Sky digiboxes are a law unto themselves. If it's actually working after a fashion, just leave it on. Eventually it should stop sulking and sort itself out. __________________ Dreambox 7000, Skystar2 PCI, Skystar USB, Fibo 90cm on Moteck SG2100, Triax TD110 multi-LNB. Sky + ART cards. 45.0°E - 58.0°W

11-08-07, 11:26 PM	#9 (permalink)
madrat Senior Member Join Date: Mar 2007 Location: Leicestershire Posts: 1,629 Thanks: 1 Thanked 10 Times in 9 Posts	Re: Strange Sky EPG behaviour You could try a "new installation" Press services, 4, then pres 0,1 and then select, this will get you into the secret installation menu. Then press 6. when prompted press select. It might help. __________________ *I want it and I want it now*