Starview box dead on me

[Stevep1004]

Hi everyone my name is Steve 1004 and i live in Walsall in the West Midlands. I have a problem which i hope someone can help me with. I downloaded the new software for the Starview box and the box died on me. Four horizontal lines appeared on the front of the box, a brief On display and then it died on me. I changed the Cap and now i just get one bar on display. The box is not mine so i would like to get things up and running for my mate. Can anyone please put me right as what to do failing that can anyone tell me where in the Walsall area i can get the box fixed. Have had loads of help and advice since i joined the site and had contact with some nice people so i hope i can get some help this time. Thanks for your time and have a good un.

[Jonpc]

You don't state which Starview or the firmware installed.
Did you put gen firmware on a clone box.
If correct firmware was installed MAY just be a bad flash try a reflash.

[martin-f]

as john says it could be a bad flash read below
make sure you are using the correct firmware for the box


If you have a Bad Flash with software have a Read of This might help

If you have a bad flash, switch it off then on at the back & make sure its on standby.
Then Flash as normal. This also applies to flashing (up & downloading) the channel data file.
If for some reason you cannot flash and have set and checked everything else such as ports and connections,
then you should switch off at the back wait a moment then on again. Then try to flash again.

If for some reason it won't go into standby and you see a constant moving green line.
you may want to wait to see if it goes into standby or switches on eventually or re-flash from this state
though it may not work. Some users have reported that flashing an older firmware 1st that was working,
then trying again may help. If your flash has failed or corrupted try again but 1st flash back the firmware
that was on before your failed flash. Re download the firmware just in case you had a corrupted file then try again.
If you do flash from the moving green line state at boot, you will see the % increase on the GTRom loader
software but not on the starview. Toward the end of the flash you'll see a Flash Burning message in GTRom.
Make sure you wait until all is finished and you see the Download complete pop up message in GTRom.

Another method you can use to recover from a bad flash, eg. the box won't boot to standby and is stuck
in pre standby, either after about 3 or 4 moving green lines the box sticks with the green line not moving
at all or it keeps moving forever. If the box will NOT RE-FLASH as normal from on or standby, try this but it
may take a few goes to work.

Connect the box to the pc with your cable but switch it off at the back. Load the correct
firmware bin file into GTRom & set it to the correct com port, and select App file only then hit Download.
Only then switch on at the back to power on the box. It may take a few sec. so wait at least 30 sec.
(If it doesn't work 1st time try also waiting a couple of sec. to switch on after pressing download in the loader.) It may take more than 1 try to work, but eventually you'll see the loader kick in and the % bar increase. You won't see the % on the Starview though. Only green lines moving left to right. Towards the end of the flash you'll see a message in GTRom saying FLASH BURNING. Then it will reach 100% and wait for the download complete pop up box to appear & the box will reboot back to factory setup. You will have lost any channel data previously on the box & will need to rescan & switch on EMU and set the box up from scratch.

If you don't know the state of the box switch it on see what happens see if there already has been a channel
scan done before-meaning there are channels on it working or not. If so tune to an unencrypted channel as above
then standby then re-flash.

"If you are using a USB to Serial converter, once you have installed it you need to check if your PC is using the correct port for the GTRom loader. Otherwise GTRom will stay at 0% and return "Flash Failed" after about 30 seconds.

Solution, click start/control panel/system/hardware tab/device manager.
Click the plus sign next to ports on the list. Your adapter will show up as a USB to Serial Bridge with the port number next to it.

If the port number is outside the 1-4 port range then right click on it select Properties/port settings/advanced.

On the bottom left of the pop-up screen you will see the port number with a drop down arrow, click on the arrow and select a port in the 1-4 range. Click OK and exit all. Select the same port in GTRom and everything should be OK."