Faulty electrical goods

[rainforest125]

Hi
Is anyone clued up on the laws regarding returning faulty goods.I am having a epic battle with pixmania over a faulty Kenwood amplifier and as they are based in France they seem to be on a winner as I just keep getting fobbed off by there call centre.Do any consumer rights count with other countries now we are in the EU?

[smoggy]

Good place to start, (in the shopping guide link you can contact trading standards dept. and maybe they can give you further advice)

http://www.citizensadvice.org.uk/ind...ess-050728.htm

[rick1980]

Did you buy direct i.e over the internet or from a uk distributor ? The reason I ask is that this is critical. The person you paid is the person that you made a contract with. If you ordered from a french company and paid in Euros, you will find that the contract of sale is covered by French Law and I don't know where you stand in that case. The only suggestion I have in this case is if you paid by Credit Card, speak to your card company. They may be able to advise u further and/or dispute the payment.

If u came through a UK distributer then a faulty product is their problem and if they won't sort it out get in touch with trading standards and they should help.

Hope that helps.