Lost most channels

[gazzren]

Hi All,

1st off this is a great website and loads of help to non technical people like me.

My problem is that overnight i seem to have lost 90% of my Channels on my Eurovox (not sure of the model, had it 3 years). I live in Leigh (just utside of Wigan) I have tried doing an Auto Scan but it is not picking up any channels. The message on the screen off the lost channels is 'No Signal'. I have had this previously but only with Setanta 1, in this case (with help of the forum) i carried out a manual scan and this resolved the Setanta iaaue, unfortunatly this time it seems that this same problem as affected loads of channles, all I seem to have his left are the Sky Sports Channels and Sky Movies Premier. Please can anyone help me get all channels back.

Thanks in advance for your help.

[smoggy]

try doing a factory default reset and scan

Menu/Config/Clear data/pin number you get the choice to erase all channels or factory default
Choose Factory Default and (Set your symbolrate in the symbolrate option)
You will now get a screen showing Full Powerscan with symbolrate below it (also a red button for advanced install)
Pressing OK on this screen will do a full powerscan

[gazzren]

Hi Smoggy,

Thanks very much for the update, I will give this a try tonight.

Sorry to be a pain but just got a couple of questions:

1, If im in Leigh (wigan area) what should the symbolrate be.

2, I have a splitter in place between tv and broadband, will i need to remove the Splitter before doing a full powerscan?

Sorry to be a pain, and thank you for your advise.

Thanks,

Gaz.

[rigel]

Seems odd that you would have lost everything except of all the channels these ones. So what changed since last night, were any cables disturbed, seems like you have dropped a bunch of transponders. Try and connect your box direct to the incoming cable, see what happens.

If no change then I would start by going to Config and Clear Data and then set Factory Default, enter your Symbol Rate e.g. 6887, and let the scan begin, should take a while. If it still doesn't work after you connected direct to the incoming cable and did a scan after setting factory default then you should reflash your box and start again. Good Luck

[smoggy]

Originally Posted by gazzren

Hi Smoggy,

Thanks very much for the update, I will give this a try tonight.

Sorry to be a pain but just got a couple of questions:

1, If im in Leigh (wigan area) what should the symbolrate be.

2, I have a splitter in place between tv and broadband, will i need to remove the Splitter before doing a full powerscan?

Sorry to be a pain, and thank you for your advise.

Thanks,

Gaz.

Wigan is 6952
I would connect directly to your feed to eliminate any problems there may be with splitter, cable etc.
If all fails you could try a cdf file, there is a wigan CDF file in the cdf files for eurovox thread

[stevenpc]

it may save a lot of hassle if when you lose chans like that to check the service status for your area

Virgin Media > help > service status > status ticket:region=NW


Ticket Number Status Description Customers Affected Date Modified 831405 Opened
All ( North Cheshire )- Loss of Broadband Internet
Broadband Internet
30/10/2008 16:05
830985 Updated
SK1 ( Stockport )- Loss of Broadband Internet, Digital TV
Broadband Internet, Digital TV
30/10/2008 15:30
831180 Opened
M38 ( Bolton )- Loss of Broadband Internet, Digital TV
Broadband Internet, Digital TV
30/10/2008 13:53
829494 Updated
M30 ( Manchester )- Loss of Broadband Internet, Digital TV
Broadband Internet, Digital TV
28/10/2008 21:47
829700 Updated
M6 ( Salford )- Loss of Broadband Internet, Digital TV
Broadband Internet, Digital TV
28/10/2008 21:45
829132 Opened
L21 L22 ( Liverpool )- Loss of Broadband Internet, Digital TV
Broadband Internet, Digital TV
28/10/2008 13:27

[shazmin41]

If you want an up to date cdf for Wigan Gazz i could forward via e-mail .Iam in Platt Waz.