Fibre Optic Broadband

[mikst]

Hi All,

My first post on modem section.

I just had my broadband updated from 2mb cable broadband to the new10mb fibre optic broadband last week or so i thought it was.

I thought i would have new fibre optic cable installed in the house only to be told by the engineer that everyone all ready has fibre optic and the copper cable from the old installation remains in the house.

The fibre optic cable already goes to the green box at the end of the street and its copper cable the rest of the way.

How can they call this the mother of all broadband with the latest fibre optic cable when they still use the old cable to the modem?

I've done various speed tests and had speeds as low as 1.7mb upto 9.2 averaging out to about 5mb.

I rung V/M several times to complain they said it must be the modem which is old motorola surfboard one, its about 10 years old. They sent new one today but i'm still getting speeds of less than 4mb, has anyone got any ideas what i can do pls?

I've been told i can do what i want with the old modem which is Motorola Surfboard, model number SB41001-BG. Can this model be modded in anyway pls?

Thanks in advance for any help.

[DjAaron]

Download
Haynes Cable Modem Guide

This is a good place to start

I have upload it for u

NO ATTACHED FILES ALLOWED ON FORUM.

GUIDE IS IN DOWNLOADS

[rawsy]

speed tests arnt that accurate mate if you do a download from a good news server you will find you will get around the speed your on. i personally have had speeds from 2meg to 60meg show up on my vermin 20meg modem using speedtest among others

[AciidSn3ak3r]

Yeah Speedtests arnt that reliable.
Download yourself something from Microsoft and see what speeds your getting from their.
Also yeah, the fibre optic broadband like the engineer said, is delivered to the Virgin Cab from their end and then distributed by a coaxial cable feed to the houses.
Its still fast though
With your new modem you might need it to break in the first few steps for the speed.
I no this can be the case with ADSL. Just leave it a few weeks for this two.

[Bandit1.3]

Hi well im testing there 50Mb at the moment tested on speedtest site it was showing 40+Mb on download yet my mate has same system only gets 19mb so it does vary from time to time with traffic.

[mrcrisp]

I'm sorry to hear your broadband experience didn't go the way you had expected.
I think you had very high expectations of what you were getting; Really this is VMs fault because of its advertising and lack of education.

Originally Posted by mikst

...I thought i would have new fibre optic cable installed in the house only to be told by the engineer that everyone all ready has fibre optic and the copper cable from the old installation remains in the house.

Fibreoptics are very expensive and it would not be practical to wire every house up fibreoptically when there is nothing to gain on a network that only needs 10Mb. The fibreoptic is part of VMs own network that has a very large bandwidth capability, more than you or I would ever need. The green cabs at the end of your street contain amplifiers that allow you to get a signal to your house using high quality isulated copper cabling. Sky has it, high end PCs have it and my broadband has it, doesn't make them any less high spec.

How can they call this the mother of all broadband with the latest fibre optic cable when they still use the old cable to the modem?

This is advertising. Gotta love Samuel L Jackson!

[mikst]

Originally Posted by mrcrisp

I'm sorry to hear your broadband experience didn't go the way you had expected.
I think you had very high expectations of what you were getting; Really this is VMs fault because of its advertising and lack of education.



Fibreoptics are very expensive and it would not be practical to wire every house up fibreoptically when there is nothing to gain on a network that only needs 10Mb. The fibreoptic is part of VMs own network that has a very large bandwidth capability, more than you or I would ever need. The green cabs at the end of your street contain amplifiers that allow you to get a signal to your house using high quality isulated copper cabling. Sky has it, high end PCs have it and my broadband has it, doesn't make them any less high spec.

This is advertising. Gotta love Samuel L Jackson!

Hi,

Even the engineer who come to fit it said VM advertising campaign was misleading and they should be taken to trading standards for false information.

Many Thanks for all the replies everyone, i'm in the middle of reading up on modding my old modem now lol.

[blobbins]

Bear in mind the SB4100 is an old modem. If you do mod it go for a 10meg config as it can't handle 20meg.

[lincsat]

The SB4100 is rated to around 36Mb, it handles the 20Mb very well

[blobbins]

Really?? Ha Ha....good work Lincsat....I know someone with this this modem and they've been running on 10 for the past year or so thinking the reason none of their 20meg addresses worked was due to that model's speed restriction.

Can't wait to see their face when I tell 'em they were just using bad macs!