Name and shame

caigey · 08-01-09, 09:01 PM

i phoned them on monday then sent email for rma number got that on monday afternoon posted box back special delivery they got it on Tuesday.
got an email today from delivery company saying new box is coming tomorrow so cant complain really about the service only thing is boxes are not origionals dont know if there clones or just made elsewhere but as long as they work with the software thats the main thing ill let you know if new box is ok which i hope they have tested before they sent out

caigey · 09-01-09, 04:48 PM

got box today all working ok good service

billoddiesbeard · 14-01-09, 01:29 PM

managed to get an RMA number eventually, spoke to the guy on the phone , he told me that they had got 1000 eurovoxes in and a certain amount from every box were the ones which wouldn't update, he also mentioned that it had been a complete nightmare dealing with it and that all the replacement returns were being tested before being sent out, anyway, i sent it away recorded delivery last week. If it comes back and works with the normal firmware updates then that's fine by me, saves me the embarrassment of taking 85 quid off my sister for a crappy freeview box.

waqasahmed · 14-01-09, 02:29 PM

You know you could always paypal dispute?

billoddiesbeard · 14-01-09, 05:53 PM

dont think that would work, due to legal complications about what you're actually paying for.

scousemouse · 16-01-09, 01:55 AM

Try dvb junkie uk-great service...no clones here.He is a little more expensive but you are paying for piece of mind.Also,he sells his boxes Pre-Flashed so you just have to plug it into the cable and scan(idiots guide included).Think it`s £99.99+£10 Parcelforce delivery.Hope this helps.

Yorkshireboy · 16-01-09, 08:51 AM

Quote:

Originally Posted by scousemouse

Try dvb junkie uk-great service...no clones here.He is a little more expensive but you are paying for piece of mind.Also,he sells his boxes Pre-Flashed so you just have to plug it into the cable and scan(idiots guide included).Think it`s £99.99+£10 Parcelforce delivery.Hope this helps.

Bought from them for the last2 years, great service and always has a no quibble return policy.

billoddiesbeard · 16-01-09, 02:05 PM

got replacement box back from satandcable today, plugged it in, updated firmware and it works pefectly. I only sent the box itself back but got complete kit returned so i now have a spare remote, makes up for return postage cost.
I'll definitely keep dvb junkie in mind though, for future reference.
cheers.

waqasahmed · 16-01-09, 09:07 PM

TechDNA-received an EX5000 clone! (Not the normal warranty seal, but a clone warranty seal. On the warrant seal it says "Eurovox Ex5000 PVR")

waqasahmed · 16-01-09, 09:14 PM

Quote:

Originally Posted by billoddiesbeard

got replacement box back from satandcable today, plugged it in, updated firmware and it works pefectly. I only sent the box itself back but got complete kit returned so i now have a spare remote, makes up for return postage cost.
I'll definitely keep dvb junkie in mind though, for future reference.
cheers.

so satandcable=no clones?

08-01-09, 09:01 PM	#51 (permalink)
caigey Junior Member Join Date: Sep 2008 Posts: 14 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Name and shame i phoned them on monday then sent email for rma number got that on monday afternoon posted box back special delivery they got it on Tuesday. got an email today from delivery company saying new box is coming tomorrow so cant complain really about the service only thing is boxes are not origionals dont know if there clones or just made elsewhere but as long as they work with the software thats the main thing ill let you know if new box is ok which i hope they have tested before they sent out

09-01-09, 04:48 PM	#52 (permalink)
caigey Junior Member Join Date: Sep 2008 Posts: 14 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Name and shame got box today all working ok good service

14-01-09, 01:29 PM	#53 (permalink)
billoddiesbeard Junior Member Join Date: Jan 2009 Posts: 7 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Name and shame managed to get an RMA number eventually, spoke to the guy on the phone , he told me that they had got 1000 eurovoxes in and a certain amount from every box were the ones which wouldn't update, he also mentioned that it had been a complete nightmare dealing with it and that all the replacement returns were being tested before being sent out, anyway, i sent it away recorded delivery last week. If it comes back and works with the normal firmware updates then that's fine by me, saves me the embarrassment of taking 85 quid off my sister for a crappy freeview box.

14-01-09, 02:29 PM	#54 (permalink)
waqasahmed Cost efficient muppet Join Date: Nov 2008 Location: W. Yorkshire TW area Posts: 3,329 Thanks: 1,582 Thanked 568 Times in 444 Posts	Re: Name and shame You know you could always paypal dispute?

14-01-09, 05:53 PM	#55 (permalink)
billoddiesbeard Junior Member Join Date: Jan 2009 Posts: 7 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Name and shame dont think that would work, due to legal complications about what you're actually paying for. Last edited by billoddiesbeard; 14-01-09 at 05:58 PM.


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16-01-09, 01:55 AM	#56 (permalink)
scousemouse Junior Member Join Date: Dec 2008 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Name and shame Try dvb junkie uk-great service...no clones here.He is a little more expensive but you are paying for piece of mind.Also,he sells his boxes Pre-Flashed so you just have to plug it into the cable and scan(idiots guide included).Think it`s £99.99+£10 Parcelforce delivery.Hope this helps.

16-01-09, 02:05 PM	#58 (permalink)
billoddiesbeard Junior Member Join Date: Jan 2009 Posts: 7 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Name and shame got replacement box back from satandcable today, plugged it in, updated firmware and it works pefectly. I only sent the box itself back but got complete kit returned so i now have a spare remote, makes up for return postage cost. I'll definitely keep dvb junkie in mind though, for future reference. cheers.

16-01-09, 09:07 PM	#59 (permalink)
waqasahmed Cost efficient muppet Join Date: Nov 2008 Location: W. Yorkshire TW area Posts: 3,329 Thanks: 1,582 Thanked 568 Times in 444 Posts	Re: Name and shame TechDNA-received an EX5000 clone! (Not the normal warranty seal, but a clone warranty seal. On the warrant seal it says "Eurovox Ex5000 PVR") Last edited by waqasahmed; 16-01-09 at 09:12 PM.