Can I get VM to take my V+ Box back? - Techwatch Support Forums: Digital & Satellite TV, FTA, Cable, Computers, Mobile Phones, Apple and General Tech Forums

welshcake · 13-12-08, 08:15 PM

I got a V+ Box from VM and was warned not to touch it so I purchased another one which is fine. I wanted to know if I can send my original V+ box back to VM and get my £75 back. I telephoned and asked but spoke to some foreign woman who said no you have entered into a contract surely there is a time frame to these things like everything else if you are not happy?

morashid679 · 13-12-08, 08:16 PM

If its within the 1st 14 days, you can send it back.

As I was able to do that.

welshcake · 13-12-08, 08:35 PM

I just gave them a call now as I had the box on Dec 1st so it is 13 days already, I have to phone the retentions team on monday but he stated if I send the box back I would not have another box as I gave the engineer who called out to install the V+ my old box, Surely they should either give me my old box back or just a basic box as there is no installation charge for that is there just with the v+?

tdubman · 14-12-08, 02:20 AM

ah i see your hiting the thanks button welshcake .....you could write a book about your vplus drama .....

davjac · 14-12-08, 11:34 PM

Considering you do not ever own a VM box - only hiring it from them then they are obliged to repair or replace the box.
That is why you do not get a call out and repair charge when they come to your house.
With S*Y you own the box and so you get charged a call out and repair fee.

13-12-08, 08:15 PM	#1 (permalink)
welshcake Senior Member Join Date: Dec 2008 Posts: 243 Thanks: 218 Thanked 17 Times in 12 Posts	Can I get VM to take my V+ Box back? I got a V+ Box from VM and was warned not to touch it so I purchased another one which is fine. I wanted to know if I can send my original V+ box back to VM and get my £75 back. I telephoned and asked but spoke to some foreign woman who said no you have entered into a contract surely there is a time frame to these things like everything else if you are not happy?

13-12-08, 08:16 PM	#2 (permalink)
morashid679 Senior Member Join Date: Mar 2008 Location: Herts Posts: 477 Thanks: 27 Thanked 63 Times in 59 Posts	Re: Can I get VM to take my V+ Box back? If its within the 1st 14 days, you can send it back. As I was able to do that.

13-12-08, 08:35 PM	#3 (permalink)
welshcake Senior Member Join Date: Dec 2008 Posts: 243 Thanks: 218 Thanked 17 Times in 12 Posts	Re: Can I get VM to take my V+ Box back? I just gave them a call now as I had the box on Dec 1st so it is 13 days already, I have to phone the retentions team on monday but he stated if I send the box back I would not have another box as I gave the engineer who called out to install the V+ my old box, Surely they should either give me my old box back or just a basic box as there is no installation charge for that is there just with the v+?

14-12-08, 02:20 AM	#4 (permalink)
tdubman ipost what iknow not read Join Date: Jul 2008 Posts: 707 Thanks: 66 Thanked 129 Times in 110 Posts	Re: Can I get VM to take my V+ Box back? ah i see your hiting the thanks button welshcake .....you could write a book about your vplus drama .....

14-12-08, 11:34 PM	#5 (permalink)
davjac Senior Member Join Date: Apr 2008 Posts: 109 Thanks: 26 Thanked 11 Times in 11 Posts	Re: Can I get VM to take my V+ Box back? Considering you do not ever own a VM box - only hiring it from them then they are obliged to repair or replace the box. That is why you do not get a call out and repair charge when they come to your house. With S*Y you own the box and so you get charged a call out and repair fee.

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Got an Er_40 message on my V+ box?	welshcake	Cable TV Chat	2	14-12-08 02:22 AM
quick question about my box!!	lostboy87	Kryptview	1	11-12-08 07:36 PM
big problems after factory reset on eurovox blue box	cjgouldy	Eurovox	0	06-12-08 08:12 PM
please help me blue box problems	mike281180	Eurovox	6	05-12-08 06:19 PM
Is it possible to have my V+ Box connected with another box?	welshcake	Cable TV Chat	2	04-12-08 09:29 AM