long shot: No bbc interactive via sky

[Danielle]

ok tech heads here is one for ya
In our house we have 2 sly boxes 1 HD and the other a sly+ box now, bbc interactive works ok downstairs but up here just reports an error any ideas?

(error code: C501-U38-L1970)

again this is all legit gear no dreambox's or anything the sly+ is my old one from downstairs so registered to me got multi-room... Any thoughts most welcome

[SAT-WORLD]

Have you tried re-booting the faulty digibox,by unplugging it at the mains?

[Yorks]

I'm certainly not a tech head, nor a Sky customer, but do you need to have the boxes connected to the phone line for the interactive service to work?

Yorks

[nvingo]

I expect it's a faulty receiver - I may be wrong though - it may be firmware related.
A second-user Grundig digibox I own never accessed BBC Interactive for me, reporting an error like the one above at the point where it should switch from the current BBC channel to the transponder carrying the interactive stream.
Various possible faults (including failing PSU) could lead to that receiver not tuning to a number of frequencies ie. missing channels (No Signal errors) which are reported differently from within the BBC Interactive application.

[Danielle]

Originally Posted by SAT-WORLD

Have you tried re-booting the faulty digibox,by unplugging it at the mains?

Yes m8

I'm certainly not a tech head, nor a Sky customer, but do you need to have the boxes connected to the phone line for the interactive service to work?

Yorks

Its never had one up here and used to work but I'm going to buy an extension tomorrow to test the theory, I know it needs one for sky interactive but as I understand it BBC Interactive is not the same

Originally Posted by nvingo

I expect it's a faulty receiver - I may be wrong though - it may be firmware related.
A second-user Grundig digibox I own never accessed BBC Interactive for me, reporting an error like the one above at the point where it should switch from the current BBC channel to the transponder carrying the interactive stream.
Various possible faults (including failing PSU) could lead to that receiver not tuning to a number of frequencies ie. missing channels (No Signal errors) which are reported differently from within the BBC Interactive application.

I had never thought it could be the box as otherwise it's A-ok but... I will bring the HD box up in the morning and try bbc i
Would do it now but knackered tv, bed and chocolate calling

[James D]

My Grandad is having the same problem. He has a normal Sky box, can view Sky fine, and on BBC presses the red button, the options come up and he can see the normal ones, news, weather etc, but when it's Multiscreen stuff, like with Tennis, Athletics etc he selects that it goes to the loading screen then comes up with a blue background saying BBC Interactive isn't available at the moment (this has been going on for months) and has the error code C501-U38-L1970

I called Sky and they were rubbish, getting me to unplug, check connections etc etc which I'd done already.

Can anyone help/have any ideas for a reason behind this? It's coming up to Wimbledon time and he wants to view the tennis the poor fella.

Any help welcome as I'm stumped!

[SAT-WORLD]

Originally Posted by James D

My Grandad is having the same problem. He has a normal Sky box, can view Sky fine, and on BBC presses the red button, the options come up and he can see the normal ones, news, weather etc, but when it's Multiscreen stuff, like with Tennis, Athletics etc he selects that it goes to the loading screen then comes up with a blue background saying BBC Interactive isn't available at the moment (this has been going on for months) and has the error code C501-U38-L1970

I called Sky and they were rubbish, getting me to unplug, check connections etc etc which I'd done already.

Can anyone help/have any ideas for a reason behind this? It's coming up to Wimbledon time and he wants to view the tennis the poor fella.

Any help welcome as I'm stumped!

What is the epg software version,of the digibox?
Have you tried a forced update?

SKY DIGIBOX FORCED DOWNLOAD

1.Unplug from Mains.

2.Hold Backup on the front of the digibox,while Plugging back in.

3.When all front panels lights come on, release Backup

4.Wait until Box goes into Standby

5.Before you start check Service 4, 5 and check your current EPG Version

If using Scart, your TV screen wil display appropriate status messages.