Freesat Newbie Installation help

[JoePineapples]

Hi, hope somebody with a bit more nous than me can help!
Bought a Goodmans GFSAT 100SD Freesat box today, as the previous owners of our house had Sky and a dish (but no aerial) it was the cheapest way for us to 'go digital'.

The set-up seemed to go pretty smoothly, it says we have a signal strength between 85 and 100%,(so I reckon the dish is aligned correctly) and went on to download 85 channels - however NO BBC2, BBC3, BBC 4, Channel 4, CBBC, and most importantly for us, NO CBeebies!!! (3 1/2 year old twins). The channels we do have (including 14 variations of BBC1!!) come through perfectly.

The whole installation process seemed to miss a step… there was No software update downloaded, and I don't seem to be able to make the box do one… under the Menu options I just get the options for it a manual or automatic upgrade, but doesn't
seem to do one!

Goodmans technical support suggested unplugging everything, pressing the standby button on the box down for 30 secs and running a 'first time installation' again. Done this, 3 times, no joy, nothing changes.
Freesat technical support were polite, but ultimatley couldn't help.

If this helps, this is the info on my "INFORMATION" page:
Model No. 01
Hardware Version: 1.3
Software Version: 1.2.16
Lock indicator: OK
Network ID: 003b
Transport stream: 07fc

On the setup screen it also said Transport ID: 0902.

Any help would be greatfully appreciated.

Apologies if I'm posting in the wrong place, please point me in the right direction.

cheers,
Joe

[JonR]

network id should be 002.

dish is at wrong satellite i would imagine

[Robbo]

Can't be the wrong satellite, as bbc1 is coming through.

BTW, corrected the thread title, so that it read Freesat and not Freeview.

[JoePineapples]

Ta Robbo!

[JoePineapples]

Well, it's going back to PC World today then!

[jamesconnor12]

hi everyone happy christmas to all can anyone tell me can u arrange all the stations on a sky box in your own order etc bbc1 bbc2 itv itv1 2 3 in other words move stations around anyway u want

[Robbo]

Originally Posted by jamesconnor12

hi everyone happy christmas to all can anyone tell me can u arrange all the stations on a sky box in your own order etc bbc1 bbc2 itv itv1 2 3 in other words move stations around anyway u want

Not relevant to this thread really, is it?

But, the short answer is, no you can't, you're stuck with the order that Sky put them in.

[JoePineapples]

Problem solved!

Just to round everything up, it was a faulty unit.

PC World replaced it, installation piece of cake, very happy with the result.

Thanks,
Joe

[Robbo]

Excellent news, well done.

[JoePineapples]

Supplementary question: anybody know what the ethernet slot is for on the Freesat box – can I get digital services via it… ie, internet? Rather frustratingly there's no mention of it in the user manual or on the goodmans website…