BBC Interactive Via Sky: Error Code C501-U38-L1970 - Techwatch Support Forums: Digital & Satellite TV, FTA, Cable, Computers, Mobile Phones, Apple and General Tech Forums

James D · 21-06-09, 07:40 PM

My Grandad is having a problem with watching BBC Interactive through his Sky box.

He has a normal Sky box, can view Sky fine, and on BBC presses the red button, the options come up and he can see the normal ones, news, weather etc, but when it's Multiscreen stuff, like with Tennis, Athletics etc he selects that it goes to the loading screen then comes up with a blue background saying BBC Interactive isn't available at the moment (this has been going on for months) and has the error code C501-U38-L1970

I called Sky and they were rubbish, getting me to unplug, check connections etc etc which I'd done already.

Can anyone help/have any ideas for a reason behind this? It's coming up to Wimbledon time and he wants to view the tennis the poor fella.

Any help welcome as I'm stumped!

southernsatellite · 21-06-09, 08:42 PM

Phone Sky and tell them you want out of the contract unless its sorted and by magic they will send an engineer out and get it sorted.

21-06-09, 07:40 PM	#1 (permalink)
James D Junior Member Join Date: Jun 2009 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts	BBC Interactive Via Sky: Error Code C501-U38-L1970 My Grandad is having a problem with watching BBC Interactive through his Sky box. He has a normal Sky box, can view Sky fine, and on BBC presses the red button, the options come up and he can see the normal ones, news, weather etc, but when it's Multiscreen stuff, like with Tennis, Athletics etc he selects that it goes to the loading screen then comes up with a blue background saying BBC Interactive isn't available at the moment (this has been going on for months) and has the error code C501-U38-L1970 I called Sky and they were rubbish, getting me to unplug, check connections etc etc which I'd done already. Can anyone help/have any ideas for a reason behind this? It's coming up to Wimbledon time and he wants to view the tennis the poor fella. Any help welcome as I'm stumped!

21-06-09, 08:42 PM	#2 (permalink)
southernsatellite Senior Member Join Date: Jul 2006 Posts: 2,657 Thanks: 90 Thanked 359 Times in 304 Posts	Re: BBC Interactive Via Sky: Error Code C501-U38-L1970 Phone Sky and tell them you want out of the contract unless its sorted and by magic they will send an engineer out and get it sorted. __________________ Before you buy contact or visit www.southernsatellite.co.uk on 0800 612 5117. We try hard not to be beaten on price!

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
long shot: No bbc interactive via sky	Danielle	Sky/Astra2	6	30-06-09 10:08 AM
JML launches interactive TV on Sky	Satellite News	Satellite News	0	23-04-09 01:50 PM
Get Free Sky Plus And Sky Tv Free For A Year Also Free Installation	JustBiteMe2k	Bargains	5	13-01-09 06:35 PM
Found Sky news and BBC streams on Astra 2D but need help with the others	Ketchie27	Satellite Help	9	23-12-08 01:39 PM