Ambit 256 constantly disconnects!

[conanmcdonald]

No probs lol so just tell them my modem constantly drops the connection and won't reconnect unless I have do something random like reset my tv set-top box (lol which i actually have to do)

[50pounds]

And ring 150 from your Vm landline dont cost you then

also tell them what it does when it cuts off as your paying for a serivce your not getting i would go mad and demand some sort of refund of your bill but thats me hehe

[cockneysean]

Yeah same, if my service was off because of them I would want some sort of rebate too, it's only right, especially with the inconvenience of it all too.

[conanmcdonald]

Well guys, I sent VM quite the email the other day (Sunday 19th) , explaining what had been happening to my connection and what i had to do to get it to reconnect. Also mentioned that if someone wasnt dispatched to investigate it immediately that I would be ringing customer services to cancel my contract and ask them for their advice on whether I should try Sky or BT instead, though I'm sure I worded it slightly stronger with a hint of diplomacy lol, this is the reply I received today.

Thanks for getting in touch with the Virgin Media Support team.

Thanks for your patience waiting for us to reply to your email and please accept our sincere apologies for the delay. Rest assured that we are working very hard to answer every customer enquiry, and to ensure that our reply times reduce back to normal as soon as possible.

Im sorry to hear you have been having so many problems with your internet
connection. I can confirm you are right in what you have said about the setup of devices and cabling within your house. Having looked at the network, this seems fine, but there is a high power level on your upstream transmit channel that is causing the connection to drop intermittent, as you can well testify.

As a result, we need you to call in to book a technician for one to come out as I am unable to book one by email. Full notes will be on the account to explain the situation at hand.

If there's anything else we can help with, please let us know.



Think I can haggle a free upgrade at the same time?? lol


Thanks for all the help guys, I'm sure it wont be long before I'm back to pickle ur noodles with more VM problems.