Any help with lost audio plz

[smcreds]

Hi guys ive tried everything so I thought id ask for help. Ive got a packard Bell Easynote, I downloaded ac97 audio when I first got it and it worked fine. I then got a virus, managed to get rid of it properly and now the sounds gone. I have reinstalled ac97 and updated the driversbut still no sound. The device manager says everything is working but control panel sound tab is all grey and blank (I cannot access volume control or anything to do with sounds.)
I then tried to go into BIOS to see if audio is disabled, but I cant find that option in BIOS (its very limited,only password change and disk drive option,unless im doing it wrong)

Any help would be great ,and sorry I dont know the little details about the laptop (processor etc)

[Mickha]

Can you please post more details of the laptop, model number etc.
Did you download the drivers from Packard Bell or from another web site?
Have you got a manual to see if there is a hot key for turning the sound on/off?
You could try deleting all the sound drivers, by going into Device Manager and removing everything under Sound, Video and Game Controllers, then let Windows try to find them again on boot up.
Which Operating System are you running, XP or Vista?

[smcreds]

Okay ill try im a bit of a noob though.
Packard Bell B3312. Processor 3100+. 1.80GHZ. 512 Ram

The drivers werent from Packard Bell (I just used google) but they worked first time.

I havnt got a manual as I bought it second hand, but if there is such a button im sure I could find it somehow with searching.

And im using XP

Thanks for the response

[Mickha]

Is this it?
_http://support.packardbell.com/uk/item/index.php?pn=PB21M02301&g=1400
Sound states Realtec

[lambo]

go back into device manager right click on your sound and audo driver and uninstall it, then restart the system xp should pick it up and reinstall it for you, if by chance xp doesnt find the driver point to where ever you saved it

[Jon007]

sounds like you could be missing the midi playback

go to control panel>sound and audio then click the audio tab, you should have a default device for each of these

[abbs2002]

Originally Posted by smcreds

Hi guys ive tried everything so I thought id ask for help. Ive got a packard Bell Easynote, I downloaded ac97 audio when I first got it and it worked fine. I then got a virus, managed to get rid of it properly and now the sounds gone. I have reinstalled ac97 and updated the driversbut still no sound. The device manager says everything is working but control panel sound tab is all grey and blank (I cannot access volume control or anything to do with sounds.)
I then tried to go into BIOS to see if audio is disabled, but I cant find that option in BIOS (its very limited,only password change and disk drive option,unless im doing it wrong)

Any help would be great ,and sorry I dont know the little details about the laptop (processor etc)

The sound option is greyed out coz the driver is not installed yet although you have the right driver on your PC, some drivers need to be installed manually so if you can try to install the sound driver again and take note of where the driver is saved on your hard drive C:\Program Files\........... then highlight it and copy it go to start>>RUN and paste it and click ok, when the folder opens up find the driver and double click on it and follow the instruction and that should do it for you m8.
You can also go to device manager and expend the (Sound, Video & Game Controllers) and see if there is any yellow (!) if there is you double click on that and see if that can update the driver for you or even roll back the driver since you had it installed before.

[noassetts]

Try this
go to control panel/sounds and audio devices/audio/default devise/
scroll down and make sure it is on your default ac97 and not jumped to usb audio
......This can happen also I hope it is this simple??..