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JayJ · 29-07-09, 03:17 PM

Can someone help me please I have tried to make a post 3 times now and each time i enter text about my problem it says I am not logged in .Grrr

Thanks

Jay-J

sr20 · 29-07-09, 03:20 PM

Seems to be working now lol
just reply to this and put ur prob in here

sr20

JayJ · 29-07-09, 03:45 PM

Right now that the above post seems to gave gone live I am going to try to explain my problem.

I have a Motorola SB5101E using the Haxorware 1.0 RC6 on Virgins line where I am based in Small Heath, Birmingham. I have been using it now for about 8-9 months contonuous use with no problems at all.

At about 9.30pm BST last night the modem went down on me and wont do nothing else at the moment apart from blinking its "online" LED.

I have a list of mac addresses that I was provided with some months back however after sitting up well into the early hours trying each one and then going through them again this morning I have not had any luck and a little frustrated by it.

I am a beginner with these modems as I purchased the modem all set up and ready working for me. So to be honest with you I am not up to date with the terminology used on these.

I am currently having to use one of PCs on my BT Hub that I pay for through BT. I kept this on for backup purposes in the case of faults or my modem going dead, as in this instance.

I have had a look through the TechWatch forums and it appears that some membersare aware of Virgin changing the config file. I am not sure what that is or how to chnage it or what to chnage it to.

I can log into the Haxorware screen. It shows the following on its screens.

FREQUENCY
Annex - BOTH
Pref DS Freq 1 - 331000000 Hz
Pref DS Freq 2 - 339000000
Pref DS Freq 3 - 0 Hz
Upstream Channel - 3

CONFIG FILE
Server IP - BLANK
File Name - cmbus-pkg3-nat-any.cm
Autoserve Enabled - UNTICKED
Stored cfg - cmbus-pkg3-nat-any.cm (152 Bytes)

I hope the above info will assist to get me back online. At present the modem is restarting and flashing its ONLINE led.

THanks in advance and my apologies that this may sound dumb and again if i have put this post in the wrong place.

Thanks in advance

Jay-J

uwfred · 29-07-09, 03:56 PM

flashing online light means the mac address has gone try putting another mac on then you should be ok cheers fred also check your frequency vm prob changed that as well

JayJ · 29-07-09, 04:02 PM

Thankyou uwfred.

I have tried all off my list of about 20 different mac addresses. Not one of them at all with come online.

As for the frequency I dont know what it should be at all.

Anyonee know what it is please.

Thanks

Jay-J

50pounds · 29-07-09, 04:02 PM

And get rid of cmbus-pkg3-nat-any.cm that 2 as it might not let you connect to that config..

just leave it blank.. keep trying macs.

cockneysean · 29-07-09, 04:14 PM

This also happened to me.

Firstly, the modem started working again when I removed the cmbus-pkg3-nat-any.cm config file. It only started working again when I autoserved it.

So in the first instance, remove the confog file and see if it goes operational at 2meg. If it does, then upload the cmbus-pkg3-nat-any.cm file to the modem and try and autoserve it.

This worked for me, it may for you too. As I said, mine also went off and I was unable to use any config file without autoserving it.

JayJ · 29-07-09, 06:28 PM

Still no luck with this. I have removed the config file. Still have the ONLINE led flashing. Can anyone suggest anything help please as I#m starting to get a little aggitated with it now.

Thanks

Jay-J

sr20 · 29-07-09, 06:42 PM

Quote:

Originally Posted by JayJ

Still no luck with this. I have removed the config file. Still have the ONLINE led flashing. Can anyone suggest anything help please as I#m starting to get a little aggitated with it now.

Thanks

Jay-J

Ideally to see what's happening we'd need a telnet log of the connection attempt...that you'd get by connecting up a MAX232 adaptor as if you were going to flash it..then copy and paste what comes up.

If you don't have a MAX232 just a copy of your event log will be ok for now, together with a note of what all your settings are currently set at

sr20

JayJ · 29-07-09, 09:03 PM

Thanks for your reply SR20.

I do not have a MAX32 cable as I have never flashed it or even know how to. So as requested is a copy of the Event Log and below is a full rundown of the settings hat are currently
in the modem. Hope this helps.
Thanks Jay-J

HAXORWARE EVENT LOG
Time Priority Code Description
1970-01-01 00:00:17 Critical D001.0 DHCP FAILED - Discover sent, no offer received
1970-01-01 00:25:42 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:22:33 Critical D001.0 DHCP FAILED - Discover sent, no offer received
1970-01-01 00:22:02 Critical R002.0 No Ranging Response received - T3 time-out
1970-01-01 00:18:47 Critical D001.0 DHCP FAILED - Discover sent, no offer received
1970-01-01 00:18:35 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:18:33 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:18:32 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:18:21 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:18:19 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:18:19 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2009-07-29 17:16:48 Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2009-07-29 17:16:20 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
2009-07-29 17:16:19 Critical T001.0 SYNC Timing Synchronization failure

CURRENT MODEM SETTINGS
HAXORWARE Version 1.0 rc6

STATUS OVERVIEW
Acquire Downstream Channel - DONE
OBtain Upstream Parameters - DONE
Upstream Ranging - DONE
Establish Ip Connectivity - IN PROGRESS
Retrieve Time Of Day - WAITING
Negotiate Security - WAITING
Receieve Configuration - WAITING
Register Connection - WAITING
Cable Modem Status - Ranging COMPLETE

CONFIGURATION SETTINGS
General
Factory Mode - UNTICKED
Disable Firmware Upgrade - TICKED
Force network Access - TICKED
TFTP Enforce Bypass - UNTICKED
Disable IP Filters on Startup - UNTICKED
Current IP Filters Status - OPTIMIZED
Administration
Control Pannel IP Address - 192.168.100.1
DHCP Server - TICKED
Telnet Server - UNTICKED
FREQUE£NCY SETTINGS
Annex - BOTH
Plan - EUROPEAN
Preferred DS Freq 1 - 331000000 Hz
Preferred DS Freq 2 - 339000000 Hz
Preferred DS Freq 3 - 0 Hz
Upstream Channel - 3
ADDRESSES
HFC MAC - 00:0C:E5:26:A8:00
Ethernet Mac - 00:16:B5:3A:ED:51
USB Mac - 00:14:04:17:19:1D
Serial Number - 4545212152487562214100061
CONFIG FILE
Server IP - BLANK
File Name - BLANK
Autoserv Enabled - TICKED
Stored CFG - BLANK (0 Bytes)
BASELINE PRIVACY
BPI - BPI+(Docsis 1.1)
Certificate - BPI Public Key

29-07-09, 03:17 PM	#1 (permalink)
JayJ Member Join Date: Mar 2009 Posts: 30 Thanks: 10 Thanked 2 Times in 2 Posts	Help Can someone help me please I have tried to make a post 3 times now and each time i enter text about my problem it says I am not logged in .Grrr Thanks Jay-J

29-07-09, 03:20 PM	#2 (permalink)
sr20 Senior Member Join Date: May 2009 Posts: 1,290 Thanks: 196 Thanked 385 Times in 301 Posts	Re: Help Seems to be working now lol just reply to this and put ur prob in here sr20

29-07-09, 03:45 PM	#3 (permalink)
JayJ Member Join Date: Mar 2009 Posts: 30 Thanks: 10 Thanked 2 Times in 2 Posts	Re: Help Right now that the above post seems to gave gone live I am going to try to explain my problem. I have a Motorola SB5101E using the Haxorware 1.0 RC6 on Virgins line where I am based in Small Heath, Birmingham. I have been using it now for about 8-9 months contonuous use with no problems at all. At about 9.30pm BST last night the modem went down on me and wont do nothing else at the moment apart from blinking its "online" LED. I have a list of mac addresses that I was provided with some months back however after sitting up well into the early hours trying each one and then going through them again this morning I have not had any luck and a little frustrated by it. I am a beginner with these modems as I purchased the modem all set up and ready working for me. So to be honest with you I am not up to date with the terminology used on these. I am currently having to use one of PCs on my BT Hub that I pay for through BT. I kept this on for backup purposes in the case of faults or my modem going dead, as in this instance. I have had a look through the TechWatch forums and it appears that some membersare aware of Virgin changing the config file. I am not sure what that is or how to chnage it or what to chnage it to. I can log into the Haxorware screen. It shows the following on its screens. FREQUENCY Annex - BOTH Pref DS Freq 1 - 331000000 Hz Pref DS Freq 2 - 339000000 Pref DS Freq 3 - 0 Hz Upstream Channel - 3 CONFIG FILE Server IP - BLANK File Name - cmbus-pkg3-nat-any.cm Autoserve Enabled - UNTICKED Stored cfg - cmbus-pkg3-nat-any.cm (152 Bytes) I hope the above info will assist to get me back online. At present the modem is restarting and flashing its ONLINE led. THanks in advance and my apologies that this may sound dumb and again if i have put this post in the wrong place. Thanks in advance Jay-J

29-07-09, 03:56 PM	#4 (permalink)
uwfred Senior Member Join Date: Aug 2008 Location: Bristol Posts: 304 Thanks: 22 Thanked 18 Times in 17 Posts	Re: Help flashing online light means the mac address has gone try putting another mac on then you should be ok cheers fred also check your frequency vm prob changed that as well

29-07-09, 04:02 PM	#5 (permalink)
JayJ Member Join Date: Mar 2009 Posts: 30 Thanks: 10 Thanked 2 Times in 2 Posts	Re: Help Thankyou uwfred. I have tried all off my list of about 20 different mac addresses. Not one of them at all with come online. As for the frequency I dont know what it should be at all. Anyonee know what it is please. Thanks Jay-J

29-07-09, 04:02 PM	#6 (permalink)
50pounds Stella Artois Join Date: Apr 2008 Location: Teesside Posts: 960 Thanks: 106 Thanked 151 Times in 116 Posts	Re: Help And get rid of cmbus-pkg3-nat-any.cm that 2 as it might not let you connect to that config.. just leave it blank.. keep trying macs. __________________ Use the "Search" Button

29-07-09, 04:14 PM	#7 (permalink)
cockneysean Technology Forums Join Date: Nov 2008 Posts: 1,331 Thanks: 78 Thanked 332 Times in 183 Posts	Re: Help This also happened to me. Firstly, the modem started working again when I removed the cmbus-pkg3-nat-any.cm config file. It only started working again when I autoserved it. So in the first instance, remove the confog file and see if it goes operational at 2meg. If it does, then upload the cmbus-pkg3-nat-any.cm file to the modem and try and autoserve it. This worked for me, it may for you too. As I said, mine also went off and I was unable to use any config file without autoserving it.

29-07-09, 06:28 PM	#8 (permalink)
JayJ Member Join Date: Mar 2009 Posts: 30 Thanks: 10 Thanked 2 Times in 2 Posts	Re: Help Still no luck with this. I have removed the config file. Still have the ONLINE led flashing. Can anyone suggest anything help please as I#m starting to get a little aggitated with it now. Thanks Jay-J

29-07-09, 09:03 PM	#10 (permalink)
JayJ Member Join Date: Mar 2009 Posts: 30 Thanks: 10 Thanked 2 Times in 2 Posts	Re: Help Thanks for your reply SR20. I do not have a MAX32 cable as I have never flashed it or even know how to. So as requested is a copy of the Event Log and below is a full rundown of the settings hat are currently in the modem. Hope this helps. Thanks Jay-J HAXORWARE EVENT LOG Time Priority Code Description 1970-01-01 00:00:17 Critical D001.0 DHCP FAILED - Discover sent, no offer received 1970-01-01 00:25:42 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 1970-01-01 00:22:33 Critical D001.0 DHCP FAILED - Discover sent, no offer received 1970-01-01 00:22:02 Critical R002.0 No Ranging Response received - T3 time-out 1970-01-01 00:18:47 Critical D001.0 DHCP FAILED - Discover sent, no offer received 1970-01-01 00:18:35 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 1970-01-01 00:18:33 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 1970-01-01 00:18:32 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 1970-01-01 00:18:21 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 1970-01-01 00:18:19 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 1970-01-01 00:18:19 Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing 2009-07-29 17:16:48 Critical D003.0 DHCP WARNING - Non-critical field invalid in response. 2009-07-29 17:16:20 Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing 2009-07-29 17:16:19 Critical T001.0 SYNC Timing Synchronization failure CURRENT MODEM SETTINGS HAXORWARE Version 1.0 rc6 STATUS OVERVIEW Acquire Downstream Channel - DONE OBtain Upstream Parameters - DONE Upstream Ranging - DONE Establish Ip Connectivity - IN PROGRESS Retrieve Time Of Day - WAITING Negotiate Security - WAITING Receieve Configuration - WAITING Register Connection - WAITING Cable Modem Status - Ranging COMPLETE CONFIGURATION SETTINGS General Factory Mode - UNTICKED Disable Firmware Upgrade - TICKED Force network Access - TICKED TFTP Enforce Bypass - UNTICKED Disable IP Filters on Startup - UNTICKED Current IP Filters Status - OPTIMIZED Administration Control Pannel IP Address - 192.168.100.1 DHCP Server - TICKED Telnet Server - UNTICKED FREQUE£NCY SETTINGS Annex - BOTH Plan - EUROPEAN Preferred DS Freq 1 - 331000000 Hz Preferred DS Freq 2 - 339000000 Hz Preferred DS Freq 3 - 0 Hz Upstream Channel - 3 ADDRESSES HFC MAC - 00:0C:E5:26:A8:00 Ethernet Mac - 00:16:B5:3A:ED:51 USB Mac - 00:14:04:17:19:1D Serial Number - 4545212152487562214100061 CONFIG FILE Server IP - BLANK File Name - BLANK Autoserv Enabled - TICKED Stored CFG - BLANK (0 Bytes) BASELINE PRIVACY BPI - BPI+(Docsis 1.1) Certificate - BPI Public Key