scanning problems

[allan2468]

Hi Folk's
I have been trawling this and other forums for help over the weekend but have found no help and I'm starting to go mental

I got the box super the one with the usb port.
when I plug it in and scan I do not receive any thing. I tried the box at a mates and was able to receive the regular terrestrial channels + sly news and 2/3 free to air free view channels.
I then used his virgin media box at mine and receive all the channels he subscribed to so there is a signal in my line. Also i get my internet through the same cable with no problems.
I have scanned on all options ie. TW, NTL, EX c&w, etc but do not receive a signal these scans were straight from the wall socket for cable.I have tried different software V1.02, 1.05, 1.10 but still no luck.
I live in NW London.
Please any ideas to help are greatly appreciated!!

cheers

al

[larryoke]

Originally Posted by allan2468

Hi Folk's
I have been trawling this and other forums for help over the weekend but have found no help and I'm starting to go mental

I got the box super the one with the usb port.
when I plug it in and scan I do not receive any thing. I tried the box at a mates and was able to receive the regular terrestrial channels + sly news and 2/3 free to air free view channels.
I then used his virgin media box at mine and receive all the channels he subscribed to so there is a signal in my line. Also i get my internet through the same cable with no problems.
I have scanned on all options ie. TW, NTL, EX c&w, etc but do not receive a signal these scans were straight from the wall socket for cable.I have tried different software V1.02, 1.05, 1.10 but still no luck.
I live in NW London.
Please any ideas to help are greatly appreciated!!

cheers

al

I would personally use software V1.07 which will not brick your box, once all is scanned have you turned the key code on? menu & ignore the screen press 1 5 7 0 scroll down to keycode turn on exit to ssp 1 & wait for update.Hope this helps

[allan2468]

Larryoak
Got V1.07 loaded
switch on from on/off switch at back and get the logo:
THE BOX SUPER USB black writing with red slash on white background
then it jumps to language blue background choose English and get:
Main Menu: Installation ,Channel Edit , User Setup , System Setup , USB
I can' use the number pad here only the sub menu's
How do I get the key code?

al

[larryoke]

Originally Posted by allan2468

Larryoak
Got V1.07 loaded
switch on from on/off switch at back and get the logo:
THE BOX SUPER USB black writing with red slash on white background
then it jumps to language blue background choose English and get:
Main Menu: Installation ,Channel Edit , User Setup , System Setup , USB
I can' use the number pad here only the sub menu's
How do I get the key code?

al

Have you scanned it? if not switch on & in the language menu select english and auto scan, it should only take a few minutes but wait untill 100%, then exit untill your back to a tv picture, then press menu and ignore the screen just press 1 5 7 0 on the remote & this will take you to a secret menu & here you can scroll down to keycode and switch on then exit & go to ssp 1 wait for update all should be ok,

[allan2468]

Larryoak
Yes i do an auto scan , on all providers TW , NTL ,EX C&W OM etc but the box does not pick up any channel and i CANT get a picture
all i get the message : info no new channel found.
do i have to change the down frequency , symbol rate , networkscan or constellation?
like i said i dont seem to pick up a signal at the box but ive had the box picking up a signal at a mates. and i get a VM box working here

[martin-f]

it sounds to me you have put the ariel in the wrong hole its the top middle labelled cable input

[allan2468]

martin-f
Ive got the cable in the socket marked "cable in" its to the top left of on/off button and scart in far bottom left as viewd from behind

al

[larryoke]

Are you sure that the firmware loaded properly and scanned on the correct provider? if so and it's still the same try factory reset and start again doing complete autoscan then let us know how your doing,

[allan2468]

Larryoak
yes the firmware is loaded correctly on system information it comes up as :
model id c 500
s/w version 1.07
boot version b-11
date dec 22 2008
i live in camden and am now with VM for internet they supply tv as well on same line
have tried scanning with all providers but no luck have also reinstalled the update after setting the factory default
every scan comes back as no new channel found

al

[larryoke]

have you got all channels but can't view or no channels at all? if you follow the instructions from 50 pounds (2nd sticky in sv section) I can't see how you can go wrong,