Help required if at all poss...

[fatifudge]

To cut a long story short,i deleted all channels last night to do powerscan(did this last year to good effect),but now i have no channels and poor signal quality....and dont have a clue what to do to restore channels....HELP!!!!!!,IF YOU COULD PLEASE i ahve a eurovox max by the way if this helps...ta

[smoggy]

you probably scanned on the wrong symbolrate, it will be either 6887 or 6952

[fatifudge]

Originally Posted by smoggy

you probably scanned on the wrong symbolrate, it will be either 6887 or 6952

Scanned with 6952 as always,but no joy..i think it must have something to do with level and quality of sigal,neither getting much past 20%..ta for your time ...to be honest i dont have a clue how to alter symbolrate if needed to

[smoggy]

if you have just done a reset and scan and you were previously getting channels then your signal should not have changed unless you have done other things as well or there are problems in your area.
to change the symborate when on the scan screen select symbolrate and press the left or right arrow

[fatifudge]

I am guessing our area is still not up to scratch,the only other thing i could try is checking the frequencies..i have 28 channels ranging from 418.750 mhz- 746.750mhz,symbolrate-6.952 and modulator-qam64,do you know of any sites i could check the frequencies at all ta in advance

[smoggy]

your going off in a tangent, first you had no channels now you have I think we need to start again as I think the long story you cut short might have clues to what your problem is.

where are you located
and need a better description of what you have done and what you have now

[fatifudge]

Sorry pal...here is is my plea..I panicked last night when channels went off(incl the non $ ones) so the last time it did this i followed instruction to delete all channels and do a powerscan and that worked fine.but this time after powerscan no channels came back and signal was crap.. i have a eurovox max so on the main menu i go to installation onto user installation then i have chart that appears with four headings ie channel number-frequency-symbol rate -modulator
001 418.750mhz 6.952mbaud QAM64
so on and so forth to channel number 28.
then underneath i have a quality % which is less than 30 should be 90s, which leads me to think the frequencies are wrong....i hope you understand this smoggy...

[mrj050]

hi fatifudge, this may or may not be of assistance, all wigan broadband and cable tv is down due to a fault

[MorriSoft]

Originally Posted by fatifudge

Sorry pal...here is is my plea..I panicked last night when channels went off(incl the non $ ones) so the last time it did this i followed instruction to delete all channels and do a powerscan and that worked fine.but this time after powerscan no channels came back and signal was crap.. i have a eurovox max so on the main menu i go to installation onto user installation then i have chart that appears with four headings ie channel number-frequency-symbol rate -modulator
001 418.750mhz 6.952mbaud QAM64
so on and so forth to channel number 28.
then underneath i have a quality % which is less than 30 should be 90s, which leads me to think the frequencies are wrong....i hope you understand this smoggy...

What firmware version are you using? Might need updating.

Or as mrj050 pointed out, it could be a VM fault, best to check your region status here: Virgin Media > help > service status > overview : status home

Select your region and it will display any outstanding faults/maintenance that was planned.

[fatifudge]

Originally Posted by mrj050

hi fatifudge, this may or may not be of assistance, all wigan broadband and cable tv is down due to a fault

Maybe mate i live in warrington so not too far,i will turn off till later and see what happens.. thanks again for your time and input