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The following four diagrams will show you how to elimate whether your extension cabling is causing your broadband to disconnect, have a low SNR (Noise Margin), or be affecting your phone line quality. Please note that your master socket must be a standard NTE5 like the image in Step 1 below. If it is not, you may still try this guide, but it may be slightly different to perform the steps.
![]() ![]() ![]() If you get a much better connection when performing Step 3 (Using the test socket), it is highly likely there is a problem with your extension(s) - as this test bypasses your extension wiring completely. Check that all other sockets are correctly wired as in Step 4. Remember, only wires 2 and 5 need to be connected in all sockets you have.The colour of wire 2 needs to be the same on every socket, as does the colour of wire 5. Eg, if at your master socket, 2 is blue and 5 is blue/white - this needs to be the same in every extension socket you have. The below diagrams show you the positioning of filters required for broadband to work properly. Hover part of an image to see a tip. Take particular note of where the filter(s) need to be placed. This is essential and if incorrectly setup, will stop the broadband from working. Example One (Telephone and modem) Example Two (Telephone and modem with an extension) Example Three (Telephone and modem with a hardwired extension and second BT socket) If you are unsure of how to proceed, or are still having problems, please post on the forum. Laters |
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