Problem with Internet connection - Techwatch Support Forums: Digital & Satellite TV, FTA, Cable, Computers, Mobile Phones, Apple and General Tech Forums

chnwh · 01-01-10, 05:49 PM

I recently updated my parents PC to run Windows 7 (custom installation) but have been unable to connect them to the net as the computer won't recognise that there is a network driver attached. They are using a Motorola SB4100 with an ethernet connection. I have been unable to download any drivers for this as only the USB ones seem to be available.

I have installed the blueyonder software and am wondering whether that could be out of date for the system, because the surfboard has all the lights on that should be, so there is no problem with the connection, but maybe the surfboard is out of date?

What do you guys think?

TDF · 01-01-10, 06:51 PM

I cant imagine what you've done, it should have just worked. There are no drivers for Ethernet, you just plug the cable in and windows default settings should have picked up a IP and DNS.

remote matt · 01-01-10, 06:55 PM

silly question have you tried rebooting the modem?

chnwh · 01-01-10, 09:32 PM

Well I thought that TDF. I even tried it on my laptop and the same scenario happened.

Yes Matt the modem (and PC) have been re-booted on a number of occasions. Think I will have to try a new lead or something.

chnwh · 05-01-10, 06:40 PM

Tried a new lead. Still doesn't work. Just keeps saying 'no network driver installed'

Anybody any ideas?

BL4K3Y · 05-01-10, 06:54 PM

Quote:

Originally Posted by chnwh

I recently updated my parents PC to run Windows 7 (custom installation) but have been unable to connect them to the net as the computer won't recognise that there is a network driver attached. They are using a Motorola SB4100 with an ethernet connection. I have been unable to download any drivers for this as only the USB ones seem to be available.

I have installed the blueyonder software and am wondering whether that could be out of date for the system, because the surfboard has all the lights on that should be, so there is no problem with the connection, but maybe the surfboard is out of date?

What do you guys think?

Does the Local Area Connection appear in Change Adapter Settings (Control Panel>Network and Sharing Center). If not, you will need to install the LAN or chipset driver so that Windows can detect that their is an ethernet port available.

TDF · 05-01-10, 06:54 PM

Ah the drivers for the network adapter ?

chnwh · 05-01-10, 07:02 PM

The Local Area Connection shows, the modem shows as online, the system shows connections available etc etc but the no network driver message appears. Trouble is, I don't know what the model of the driver is.

TDF · 05-01-10, 07:18 PM

Look in the device manager.

chnwh · 05-01-10, 07:25 PM

Quote:

Originally Posted by TDF

Look in the device manager.

It just says 'Ethernet Network Controller'

01-01-10, 05:49 PM	#1 (permalink)
chnwh Junior Member Join Date: Jun 2009 Posts: 13 Thanks: 0 Thanked 1 Time in 1 Post	Problem with Internet connection I recently updated my parents PC to run Windows 7 (custom installation) but have been unable to connect them to the net as the computer won't recognise that there is a network driver attached. They are using a Motorola SB4100 with an ethernet connection. I have been unable to download any drivers for this as only the USB ones seem to be available. I have installed the blueyonder software and am wondering whether that could be out of date for the system, because the surfboard has all the lights on that should be, so there is no problem with the connection, but maybe the surfboard is out of date? What do you guys think?

01-01-10, 06:51 PM	#2 (permalink)
TDF Senior Member Join Date: Feb 2009 Posts: 127 Thanks: 17 Thanked 54 Times in 37 Posts	Re: Problem with Internet connection I cant imagine what you've done, it should have just worked. There are no drivers for Ethernet, you just plug the cable in and windows default settings should have picked up a IP and DNS.

01-01-10, 06:55 PM	#3 (permalink)
remote matt Senior Member Join Date: Sep 2009 Posts: 397 Thanks: 50 Thanked 68 Times in 63 Posts	Re: Problem with Internet connection silly question have you tried rebooting the modem?

01-01-10, 09:32 PM	#4 (permalink)
chnwh Junior Member Join Date: Jun 2009 Posts: 13 Thanks: 0 Thanked 1 Time in 1 Post	Re: Problem with Internet connection Well I thought that TDF. I even tried it on my laptop and the same scenario happened. Yes Matt the modem (and PC) have been re-booted on a number of occasions. Think I will have to try a new lead or something.

05-01-10, 06:40 PM	#5 (permalink)
chnwh Junior Member Join Date: Jun 2009 Posts: 13 Thanks: 0 Thanked 1 Time in 1 Post	Re: Problem with Internet connection Tried a new lead. Still doesn't work. Just keeps saying 'no network driver installed' Anybody any ideas?

05-01-10, 06:54 PM	#7 (permalink)
TDF Senior Member Join Date: Feb 2009 Posts: 127 Thanks: 17 Thanked 54 Times in 37 Posts	Re: Problem with Internet connection Ah the drivers for the network adapter ?

05-01-10, 07:02 PM	#8 (permalink)
chnwh Junior Member Join Date: Jun 2009 Posts: 13 Thanks: 0 Thanked 1 Time in 1 Post	Re: Problem with Internet connection The Local Area Connection shows, the modem shows as online, the system shows connections available etc etc but the no network driver message appears. Trouble is, I don't know what the model of the driver is.

05-01-10, 07:18 PM	#9 (permalink)
TDF Senior Member Join Date: Feb 2009 Posts: 127 Thanks: 17 Thanked 54 Times in 37 Posts	Re: Problem with Internet connection Look in the device manager.

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