Internet explorer problem

[mikedog]

Hi all,first a happy new year to you all!!!

Now my problem.... when im browsing the net everything is fine,but when i close the net down i always get a message saying internet explorer has caused a problem and needs to shut down?? and i do mean every time? i then follow the link saying click here to fix the problem and it says no problem found(strange i no) just wondering if anyone has any ideas to wat this could be,or is anyone having the same issue?? i use virmin broadband to conect and am running windows vista.


thanks...........mike

[crofty1379]

i had this before m8 try doing a system restore back to a date before it happened worked for me m8

[mikedog]

Ha,cheers mate,cant belive i did not think to try that,lol will give it a try now.

cheers........mike

[mikedog]

Well tryed to do a system restore to a earlyer date however,only dates avalible had the same issue.in the end i just performed a factory reset and all is fine now.

Thanks..............mike

[Caravan72]

Hi there, I have the same problem but only intermittatly, it doesn't shut down, it says 'it has caused a problem and needs to shut down' how do you perform a factroy re-set or sytem re-store and what on, the modem or PC.

Thanks in advance

[mikedog]

hi mate, try a system restore first on the pc.to do this....

click on the start menu- then just type system restore on your serch bar

you should see a program called SYSTEM RESTORE-then just follow on screen instutions and chosse an earlyer date(i.e to before the problem started) it should then reboot and start again

if your still getting the same problem then try a factory restore( be warned this will delete all files on your pc) make sure that your pc has your op system stored on it( windows xp/vista.e.t.c) or you have a disc with your op system on it.

mine was already stored on the pc as it is under a year old.to do the factory reset i simply just pressed f11 when the pc booted up,and followed the instuctions on screen,took around an hour to complete,but well worth it!!! my pc is working perfect again now.

hope this helps.........mike

[crofty1379]

glad it sorted mikedog

[darkdreamer]

You could try this before you reset/restore your PC.

Control Panel
Internet Options
Advanced Tab
Reset Internet Explorer settings

This should also disable add-ons & activeX controls which can be re-enabled when required