eurovox gone off

[rayrayy]

hi,i live in sheffield,i woke up this morning to find my eurovox 2007 cable displaying service unknown,ive done a scan and still its not showing anything.my legit box is working fine.ive phone some of my friends in sheffield and they say the same thing has happened to them.so maybe sheffield might be hit with the nagra 3 update.we havent been issued with new cards.does anybody no whats happanin.

[stuss]

think you may have answered your own question regarding n3 - if you hav`nt recieved a new card dont think it can be n3 there were some posts last night similar problems losing channels . have you tried a power scan

[Tee_111]

could be an area fault.. have you checked VM website?

[ant16151189]

happened to me couple months ago, turned out to be area fault. was resolved within 4 hours.

[stuss]

try pressing info button twice it should come up green usually 80/90% failing that
normally a factory default reset then reflash box and powerscan should solve the problem (unless the box has a hardware problem). but your friends have the same problem so scratch that idea
you could also try manually adjusting a frequency to see if you can get channels on that frequency

[Gordan]

Originally Posted by rayrayy

hi,i live in sheffield,i woke up this morning to find my eurovox 2007 cable displaying service unknown,ive done a scan and still its not showing anything.my legit box is working fine.ive phone some of my friends in sheffield and they say the same thing has happened to them.so maybe sheffield might be hit with the nagra 3 update.we havent been issued with new cards.does anybody no whats happanin.

Ticket <TABLE cellSpacing=3 cellPadding=3 width=594 align=center border=0><TBODY><TR><TH class=status_th width=150>Ticket Number</TH><TD class=status_td width=350>1166485</TD></TR><TR><TH class=status_th width=150>Time Stamp</TH><TD class=status_td width=350>11/01/2010 13:39 </TD></TR><TR><TH class=status_th width=150>Priority</TH><TD class=status_td width=350>P1 </TD></TR><TR><TH class=status_th width=150>Status</TH><TD class=status_td width=350>Closed</TD></TR><TR><TH class=status_th width=150>Department</TH><TD class=status_td width=350>Outage Surveillence Team</TD></TR><TR><TH class=status_th width=150>Estimated Time Fix</TH><TD class=status_td width=350>4 hours</TD></TR><TR><TH class=status_th width=150>Customers Affected</TH><TD class=status_td width=350>Broadband Internet, Digital TV</TD></TR><TR><TH class=status_th width=150>Raised By</TH><TD class=status_td width=350>Tomos Jones</TD></TR><TR><TH class=status_th width=150>Postcode Areas</TH><TD class=status_td width=350>S11 </TD></TR><TR><TH class=status_th width=150>Placename</TH><TD class=status_td width=350>Sheffield </TD></TR><TR><TH class=status_th colSpan=2>Detailed Description</TH></TR><TR><TD class=status_td colSpan=2>Customers in the S11 area of Sheffield may currently be experiencing a loss of their digital services. This will include broadband Internet and digital TV. Our engineers are currently investigating this issue.

Virgin Media would like to apologise for any inconvenience caused.

Virgin Media Technical Support
</TD></TR></TBODY></TABLE>

Updates

<TABLE cellSpacing=4 cellPadding=1 width=594 align=center border=0><TBODY><TR><TH class=status_th>Last Modified</TH><TH class=status_th>Name</TH><TH class=status_th>Customers Affected</TH><TH class=status_th>Estimated Time</TH><TH class=status_th>Status</TH><TH class=status_th>Priority</TH></TR><TR><TD class=status_td align=middle width=100>11/01/2010 17:26 </TD><TD class=status_td align=middle width=80>Kay Campbell </TD><TD class=status_td align=middle>Broadband Internet, Digital TV </TD><TD class=status_td align=middle width=68>4 hours </TD><TD class=status_td align=middle width=69>Closed </TD><TD class=status_td align=middle width=50>P1 </TD></TR><TR><TD class=status_td vAlign=center align=left colSpan=6>Detailed Description </TD></TR><TR><TD class=status_td colSpan=6 height=21>We have been advised by our engineers that this fault is now resolved. The cause of the fault was a faulty power supply unit, which has now been replaced.
Virgin Media would like to apologise for any inconvenience caused.



- Virgin Media Technical Support

</TD></TR><TR><TD colSpan=6 height=21></TD></TR><TR><TH class=status_th>Last Modified</TH><TH class=status_th>Name</TH><TH class=status_th>Customers Affected</TH><TH class=status_th>Estimated Time</TH><TH class=status_th>Status</TH><TH class=status_th>Priority</TH></TR><TR><TD class=status_td align=middle width=100>11/01/2010 15:43 </TD><TD class=status_td align=middle width=80>Tomos Jones </TD><TD class=status_td align=middle>Broadband Internet, Digital TV </TD><TD class=status_td align=middle width=68>4 hours </TD><TD class=status_td align=middle width=69>Updated </TD><TD class=status_td align=middle width=50>P1 </TD></TR><TR><TD class=status_td vAlign=center align=left colSpan=6>Detailed Description </TD></TR><TR><TD class=status_td colSpan=6 height=21>Service has now been restored. Our engineers will continue to monitor this issue for any further occurrences. Further updates will be posted when available.

Virgin Media would like to apologise for any inconvenience caused.

- Virgin Media Technical Support
</TD></TR></TBODY></TABLE>

[Kowalski1889]

Hi all, 1st post.
Got the same problem in S11, no channels at all, however actual Virgin box seems to be working .
Prob a daft question (1st post n'all) but could Virgin have done the switch without issuing new cards? Or is that just not technically possible?

[ant16151189]

its a service fault in your area mate will be resolved soon,

[waxsyd]

Kowalski

If your VM box is working then you have signal but will need to rescan your Eurovox. Happened to me late last night so had to do a full deep install to get the channels back. Messed favourites etc up though so been sorting them out for last hour or so. Cmon you red & white wizards!!

[marky_811]

anyones playhouse disney went off was on freq 515 but not on it now