Starview 4 lost channels

[Granty]

Hi I seem to have lost the picture on ITV, ch4 & +1, Sky Prem & +1, Sports extra and probably a few others.

I have powered off for 2 mins and then done a rescan but they are still black. Do I need to do a factory reset and then scan, I haven't done that as the channels are still showing but not getting the pic.

Is V 1.07 the latest as thats what I have

The screen often goes black when settling on a channel, I then have to flick up and back down and the pic appears, something that has never been a big problem considering the benefits but this time there is no pic and been like that for an hour now.

Thanks, your help is appreciated

[boomer39]

have you ever heard of trying... menu,1570, keycode on, default... exit, exit??

[59thjack]

hello Granty
I, like you have lost ITV channels and channels 4 and 5 and a few others . There is an interesting article on the techwatch home page called


Virgin code update cripples cable boxes

throws a bit of light on the problem

[Granty]

Tried the Menu 1570 but nothing changed except it does actually now say no signal on the missing channels rather than just a black screen, I'll have a look for that article thanks 59thJack

[Granty]

Ok so I got Channel 4 and ITV back........partly anyway
I have just done a factory reset and rescanned but now all of the channels are black but the ones I had lot now have sound but still no pic?.

When people talk about the 8882 error they usually say the code stays on the box don't they? When I turn my box off it flahes up 8888 then 8882 and then b1 01, is that normal, maybe i'll try a re flash later if I can't work it out

[Granty]

Now I got 1 to 5 but not much else, guess this is Virmin playing games after all but I do have Virmin Central, lost ITV2 and most other free + subs channels.

Unless anybody knows what is wrong and how to solve this I guess i'm stuck, is this what happens when a new code is needed? would a reflash of V 1.07 possibly do any good?

Thanks for any help guys

[Jonpc]

Check all connections first,if no good do a factory reset from a direct feed (no splitter)
Remember to turn Keycode on

[jimbo]

also look to see if chanels have been moved? and need re-naming?

[Granty]

Thanks mate, I'll own up to that one I didn't realise keycode would turn off with a reset, everything seems fine at the minute, still not sure why the channels were lost originally as they'd been working for almost a year but all that matters is thanks to you guys i;m up and running again, Thanks

[qwerty77]

mines gone a little bit strange too ive got interferance on itv and channel 4 pic break up and high pitched interferance too! all other channels are fine would a re flash help??