Sky Multi-room - Engineer Wouldnt Install - Techwatch Support Forums: Digital & Satellite TV, FTA, Cable, Computers, Mobile Phones, Apple and General Tech Forums

lighty89 · 05-02-10, 10:28 AM

So this morning the man from Sky pulled up outside.
He came in and asked about phone lines, he said that both boxes would need to connected to the phone line as they would not be able to receive channels (I know this isn't current; its just for them to callback).

1 box was going downstairs, and the other upstairs in the front bedroom.
He said he could run it all around and kept coming out with excuses like we wouldn't like how he would run the cable around the house. It was also a lot do.

He didnt even have to put a satellite up though because there was already a decent one on the side of the house.

So, he left us with some cable and re-arranged to come back on Monday...

Should he have done this, or, is it a case of "Friday Working"?

rawsy · 05-02-10, 12:16 PM

he probably was trying to get out of a long cable run. but you do have to have both boxs connected by a phone line or they will switch any box of that isnt. its so you dont get multiroom and let your kid take it to uni or split the cost with someone.

iain66 · 05-02-10, 12:21 PM

I was told you didnt have to have them connected now !!! I was enquiring this week about having sky HD I dont have a landline and they told me it would cost for a manual install at a one off cost of £25

Robbo · 05-02-10, 02:09 PM

You don't need a phone line for a single box.

You do need a phone line to each box for multiroom.

You can buy wireless phone line extenders.

Clarification from the OP:-

Did you mean the coax or the phone cable?

You are to provide your own phone connection I believe.

Sky are responsible for providing the satellite feeds I believe.

southernsatellite · 05-02-10, 04:12 PM

I have multiroom and have never (apart from when I got the Sky card) had the receiver connected to the phone line and its now 18 months!

eurofan · 06-02-10, 09:39 AM

What's all this about phone lines for sat receivers?
News to me!
OR am I missing something here?

Analoguesat · 06-02-10, 10:45 AM

Sky insist on multiroom boxes being connected to the same phone line so that you dont give someone else a reduced subscription, or take the box out of the country to a holiday home in Spain.

The boxes dial home overnight once a month for a connection check.

lincsat · 07-02-10, 12:35 AM

I'll bet it was a sub-contract installer trying to get out of an awkward job. They get paid peanuts, so there's no wonder that you get Monkeys sometimes

lighty89 · 16-02-10, 12:07 AM

Sky installed now and working amazing!
Love the HD

Btw, the original lazy engineer was a Sky Installer, Sky van with Homer Simpson on the side, and the Sky Uniform.

Anyway, instaled on Monday by a sub-contractor, put up a new dish (which sky engineer wouldnt have done), and said that the Sky engineer should have installed it, told us complain.

kerrywez · 16-02-10, 12:26 PM

Glad to hear that you got a result mate.

Regards Wez

05-02-10, 10:28 AM	#1 (permalink)
lighty89 Junior Member Join Date: Jul 2009 Posts: 25 Thanks: 1 Thanked 0 Times in 0 Posts	Sky Multi-room - Engineer Wouldnt Install So this morning the man from Sky pulled up outside. He came in and asked about phone lines, he said that both boxes would need to connected to the phone line as they would not be able to receive channels (I know this isn't current; its just for them to callback). 1 box was going downstairs, and the other upstairs in the front bedroom. He said he could run it all around and kept coming out with excuses like we wouldn't like how he would run the cable around the house. It was also a lot do. He didnt even have to put a satellite up though because there was already a decent one on the side of the house. So, he left us with some cable and re-arranged to come back on Monday... Should he have done this, or, is it a case of "Friday Working"?

05-02-10, 12:16 PM	#2 (permalink)
rawsy The Great Cornholio Join Date: May 2008 Posts: 639 Thanks: 32 Thanked 129 Times in 122 Posts	Re: Sky Multi-room - Engineer Wouldnt Install he probably was trying to get out of a long cable run. but you do have to have both boxs connected by a phone line or they will switch any box of that isnt. its so you dont get multiroom and let your kid take it to uni or split the cost with someone. __________________ a little THANKS goes a long way

05-02-10, 12:21 PM	#3 (permalink)
iain66 Senior Member Join Date: Oct 2008 Posts: 100 Thanks: 23 Thanked 20 Times in 12 Posts	Re: Sky Multi-room - Engineer Wouldnt Install I was told you didnt have to have them connected now !!! I was enquiring this week about having sky HD I dont have a landline and they told me it would cost for a manual install at a one off cost of £25

05-02-10, 02:09 PM	#4 (permalink)
Robbo Satellite mad Join Date: Jul 2007 Location: Kent Posts: 9,230 Thanks: 93 Thanked 1,967 Times in 1,590 Posts	Re: Sky Multi-room - Engineer Wouldnt Install You don't need a phone line for a single box. You do need a phone line to each box for multiroom. You can buy wireless phone line extenders. Clarification from the OP:- Did you mean the coax or the phone cable? You are to provide your own phone connection I believe. Sky are responsible for providing the satellite feeds I believe. __________________ القمر الصناعي هو أفضل TM600 linux,TM6800HD,TM5200,TM1000,TM2200 motor, Triax TD110 dish. Electronics Engineer and satellite installer.MBC Satellites

05-02-10, 04:12 PM	#5 (permalink)
southernsatellite Senior Member Join Date: Jul 2006 Posts: 2,657 Thanks: 90 Thanked 359 Times in 304 Posts	Re: Sky Multi-room - Engineer Wouldnt Install I have multiroom and have never (apart from when I got the Sky card) had the receiver connected to the phone line and its now 18 months! __________________ Before you buy contact or visit www.southernsatellite.co.uk on 0800 612 5117. We try hard not to be beaten on price!

06-02-10, 09:39 AM	#6 (permalink)
eurofan Senior Member Join Date: Aug 2009 Location: South Yorkshire Posts: 104 Thanks: 33 Thanked 14 Times in 12 Posts	Re: Sky Multi-room - Engineer Wouldnt Install What's all this about *phone lines* for sat receivers? News to me! OR am I missing something here? Last edited by eurofan; 06-02-10 at 09:40 AM. Reason: syntax

06-02-10, 10:45 AM	#7 (permalink)
Analoguesat manic midlander retired mod Join Date: Jan 2006 Location: Scottish Borders Posts: 11,668 Thanks: 21 Thanked 1,334 Times in 985 Posts	Re: Sky Multi-room - Engineer Wouldnt Install Sky insist on multiroom boxes being connected to the same phone line so that you dont give someone else a reduced subscription, or take the box out of the country to a holiday home in Spain. The boxes dial home overnight once a month for a connection check. __________________ Basic forum rules for both satellite & cable: no keys no patches no offering or asking for card shares Anyone pm'ing me for details of card sharing or anything to do with hacking cable will be banned immediately Analogue forever!!

07-02-10, 12:35 AM	#8 (permalink)
lincsat Super-Dooper Moderator Join Date: Sep 2005 Location: In front of the PC Posts: 5,913 Thanks: 8 Thanked 2,575 Times in 663 Posts	Re: Sky Multi-room - Engineer Wouldnt Install I'll bet it was a sub-contract installer trying to get out of an awkward job. They get paid peanuts, so there's no wonder that you get Monkeys sometimes __________________ Blade7000 & Vu+ Duo in Stock, Linux Sat boxes from £52.25. Kryptview £123.50 & SV7 under £93 with Members Discount - Lincsat's Nick-Nacks (Shop) Drivers Protest Union

16-02-10, 12:07 AM	#9 (permalink)
lighty89 Junior Member Join Date: Jul 2009 Posts: 25 Thanks: 1 Thanked 0 Times in 0 Posts	Re: Sky Multi-room - Engineer Wouldnt Install Sky installed now and working amazing! Love the HD Btw, the original lazy engineer was a Sky Installer, Sky van with Homer Simpson on the side, and the Sky Uniform. Anyway, instaled on Monday by a sub-contractor, put up a new dish (which sky engineer wouldnt have done), and said that the Sky engineer should have installed it, told us complain.

16-02-10, 12:26 PM	#10 (permalink)
kerrywez Grumpy Old Sat Man Join Date: Sep 2007 Location: Co. Kerry, Ireland Posts: 2,471 Thanks: 2,973 Thanked 639 Times in 505 Posts	Re: Sky Multi-room - Engineer Wouldnt Install Glad to hear that you got a result mate. Regards Wez __________________ Dreambox 7025, 250HDD, Dreambox 500s, 110 X 90Cm Hirschmann on Clarketech rotor, 1.2 Mtr. Channel Master. AZBox HD Running on E2. TM6900 super combo.

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