eurovox/virgin bix issue - please help

[fgs5643]

Hi
I have had a eurovox max v running fine for a few years now. Also have a broadband router in a seperate room. Today i put a cable splitter on the broadband connection, and tried to hook up my original vi*gin media box. It is a st 4200dvb scientific atlanta. It has been stored away in the loft for a few years but i was hoping to use it as a freeview box in another room. When it switches on all i get are the 3 lights saying "standby, modem and remote" and nothing else... I thought my splitter may be dodgy but if i take the eurovox into this room it works ok, and if i take my original vi*gin box to the main connection in the living room then i get the same error. Maybe the box has packed in after being sat in the loft for a few years ? any ideas would be a big help. Thanks

[jaysbee666]

you're box will more than likely be dead as virmen has done so many changes/up-dates in the past few years, ..jay

[fgs5643]

is there a way that i can update the box ?

[Robbie09]

hi m8 i had same problem i phoned virgin they couldnt update it so they gave me a new box sounds like this is what you will have to do m8 hope this helps

[fgs5643]

cheers mate - i called them tonight and they are sending a teccie out to it.. will just have to make sure the other box is hidden away when they get here ! ta

[blakey_8]

VM probably won't question your Eurovox, they have been round to mine numerous times in the past when I had a DBox and they never batted an eyelid!