Could There Be Any Truth In This ?

[gadgetfiend]

Their cost cutting self install process is causing them a major headache as a lot of units are being sent out without network id, pin no and home frequency being preset for the customer, so needless service calls are being booked by inadequate call centre staff. The result of this with extra installs and service calls in areas with staffing problems are slowing the whole transition down. Its more down to incompetence rather than being a deliberate tactic.