Going Legit?

[frankgallagher]

Ok folks, decided to bite the bullit and go legit. Now I still have my original subbed modem (a moto sb5101)

Other half just called them to arrange bb to be added to our package. VM wanting to charge us £35 for an install.
She's relatively clued up and said we would install it ourselves and that we had a modem, could we not just give them the serial number?

VM apparantly adamant an engineer has to come out to "check the line"???


Going to set up the non-modded modem tonight and give them a call myself, surely we dont need a £35 engineer visit?

[fnr3master]

normally they send you out do a DIY kit now days which had a modem and router in the box and u plug it all in and then call them up to activate ur mac for ur new shiney modem.

ask them to post the stuff out to you and u dont want to pay extra for sum1 one to come out to you

[G77]

virgin are having an issue with their IT at the moment which isnt allowing the sales team to select 'quick start'

i've got an eng coming tomorrow as i couldnt get 'quick start'

i've told them i'm only paying the £15 for the original quick start fee, not the £35 for an eng visit and they were ok with this

[TechWreck]

Originally Posted by frankgallagher

Ok folks, decided to bite the bullit and go legit. Now I still have my original subbed modem (a moto sb5101)

Other half just called them to arrange bb to be added to our package. VM wanting to charge us £35 for an install.
She's relatively clued up and said we would install it ourselves and that we had a modem, could we not just give them the serial number?

VM apparantly adamant an engineer has to come out to "check the line"???


Going to set up the non-modded modem tonight and give them a call myself, surely we dont need a £35 engineer visit?

had same problem ,said i could install myself, but vermin are adamant THEY WILL SEND AN ENGINEER OUT! ,all he did was install a splitter Doh ! perhaps they have a mooch round the connections see if there is signs of tampering, just a guess.
tech

[Lacutas]

Same problem, second box fitted, £35 to come out, I told them to post it, they said they no longer did that.

[G77]

well im going to have it all ready for him tomorrow, from the feed to the isolator, everything.

if he asks who's done it im simply going to say nobody works on communications equipment in my house other than me.

[bigfish1]

i realy doubt they give a dam whats goin on with your setup and wiring they dont care there job is to come setup your modem switch some cables and splitters around if nesessary i doubt any of the engineers remember or care what the setup looked like last time anyone could of changed anythin around.

when i moved in my house i had a cable port upstairs but the downstairs one wouldnt work(i wanted it for my dreambox).. after checking the box outside i noticed the downstairs one had been cut off and routed upstairs...

so i just called them up said my modem wouldnt sync sent an engineer for free who fixed up all my connections and didnt ask any questions about why i had numerous isolators around the house!

[cable man]

When i was at my old address i got vm bb in and they took £35 installation fee then the c**ts sent my modem in the post and told me 2 do it myself, so what was the £35 for!

[anndy1972]

Listen to this my subbed modem packed up and an engineer came round he fitted me a new modem an s/a not normally used in my area but he grabbed my laptop and opened it and the page was still on wizard mods he just typed in the activation page url and looked at me then turned his head and looked what tv box i was using but as i use a tm sat box i just smiled at him as the v+ is upstairs

[rick1019]

They did my install for free when I told them I don't have enough spare cash to pay for it