reasonable grounds to end virgin contract early - Techwatch Support Forums: Digital & Satellite TV, FTA, Cable, Computers, Mobile Phones, Apple and General Tech Forums

addyb · 19-05-10, 10:43 AM

there has been a serious fault in my area, and after weeks of saying there wasn't a problem, virgin have now admited there is an issue and it will take up to a month to fix. and during that time we will have extremly slow, or no broadband at all.

does this give me the right to cancel my services? seeing as they cant deliver what i have signed up for?

cable man · 19-05-10, 11:45 AM

YES, not keeping up on their end of their contract...

southpaw · 19-05-10, 12:10 PM

Or use it to negotiate a discount , i had a similar issue and managed to get £120 knocked off my annually bill

tell them you`ve replaced your router for a new one , and bill them that cost

19-05-10, 10:43 AM	#1 (permalink)
addyb Senior Member Join Date: Apr 2008 Posts: 229 Thanks: 10 Thanked 7 Times in 7 Posts	reasonable grounds to end virgin contract early there has been a serious fault in my area, and after weeks of saying there wasn't a problem, virgin have now admited there is an issue and it will take up to a month to fix. and during that time we will have extremly slow, or no broadband at all. does this give me the right to cancel my services? seeing as they cant deliver what i have signed up for?

19-05-10, 11:45 AM	#2 (permalink)
cable man IS FREE Join Date: Dec 2009 Location: Sunderland Posts: 1,014 Thanks: 347 Thanked 247 Times in 195 Posts	Re: reasonable grounds to end virgin contract early YES, not keeping up on their end of their contract...

19-05-10, 12:10 PM	#3 (permalink)
southpaw Senior Member Join Date: Jan 2008 Posts: 200 Thanks: 80 Thanked 86 Times in 59 Posts	Re: reasonable grounds to end virgin contract early Or use it to negotiate a discount , i had a similar issue and managed to get £120 knocked off my annually bill tell them you`ve replaced your router for a new one , and bill them that cost

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