Ofcom report shows less silent calls

A new report from Ofcom shows that less consumers are receiving silent or abandoned calls from companies as a result of action taken by the regulator. Silent or abandoned calls are those from companies using some form of automated dialler which don’t have an agent.. more

Sky ahead in customer service survey

The latest research from Ofcom has revealed the best and worst ISPs for customer service. The study is intended to provide consumers with comparable information to help them make more informed.. more

Geo pulls out of BDUK due to BT monopoly

Geo Networks, the operator of the FibreSpeed Next Generation Access project in North Wales, have withdrawn from BDUK’s broadband framework due to the pricing and restriction placed on Physical Infrastructure Access.. more