Mobile Phone Recycling companies: scam? A review

Brian Turner
-

Mobile phones are the most common electronic devices on earth by volume, and a third of the tin used in them is mined from the war-ravaged Republic of Congo, last home of the threatened Mountain Gorilla.

No wonder recycling old mobile phones should be considered a priority, and why a number of companies are trying to position themselves as the market leader for this growing area.

This is not least by offering more money to recycle your mobile phone than you would normally be able to get if selling second-hand on the street or in the paper classifieds.

The trouble is, like any growth industry, there tends to be a handful of key company players with long-term business goals, surrounded by an unhealthy crowd of opportunists and affiliates whose aim is short-term gain over consumers.

Also be warned that the phone you send in needs to be in very good condition to get the full price offered – across the sector around 20% of phones offered for recycling will get a lower price due to some kind of damage, not least scratching and other cosmetic damage that makes a phone scream “second-hand”!

Therefore if you’re looking to recycle your old mobile phone – and good on you – here are the better companies to consider doing business with:

Mobile Phone Xchange

One of the biggest mobile phone recycling companies, MobilePhoneXchange provide the service directly, as well as through larger business partners such as Littlewoods, News of the World, and Argos.

According to MoneySavingsExpert, they also offer the highest price for good condition phones than any other mobile recycling company.

They offer the best range of payment options, such as paying directly into your bank account, cheque, text payment, or via vouchers from Debenhams, Argos, or Marks and Spencer.

Mobile Phone Exchange homepage: http://www.mobilephonexchange.co.uk/

Envirofone

Envirofone is one of the oldest and more established among the mobile recycling companies.

According to their website, Envirofone promises to return your phone if you’re not happy with the price offered. This can be a particular advantage if you change your mind, or your phone is determined to have more cosmetic damage than you would otherwise claim.

Envirofone website: http://www.envirofone.com/

Mazuma Mobile

Mazuma Mobile is one of the newest big companies on the block in the UK’s mobile phone recycling industry, and have been pushing hard with a long-running high-profile TV advertising campaign.

The company has also made a point of making customer care, rather than pricing, a key priority. Mobile phone recycling companies inevitably face complaints on the price offered if the phone is not in 100% good condition, so Mazuma have made more effort than others to try and address this head on.

Mazuma Mobile webste: http://www.mazumamobile.com/

Fonebank

Fonebank are one of the other established names in the mobile phones recycling industry, and the oldest of the larger companies that offer to buy mobile phones for recycling.

Claiming to have paid out £10 million for mobile phones for recycling in 2009, they do not offer as many flexible benefits as the other companies listed above.

However, Fonebank remains worth considering as one of the UK’s top companies for buying mobile phones for recycling.

Fonebank website: http://www.fonebank.com/

Comments in chronological order (90 comments)

  1. L Curtis says:

    I have recently sent a phone into sky phones. About 4 weeks ago. Got promised £84.50 for a modern phone with no damage. Got an email a week later to say the price has been dropped becauce of damage ( there was none) to £64. I have already paid the £84 to my son whos phone it was, and despite loads of emails sent threating legal action as it had now been weeks and weeks, ive not reieved any emails or payment (which was meant to be into my paypal account). No contact at all. This money is a lot to me as we are moving home soon, so need to get it sorted :(

  2. L mcb says:

    Did you ever get sorted with skyphones? I sent my phone in about 4/5 weeks ago by special delivery to be on the safe side. They eventually acknowledged receipt and on 29 October emailed to say it had passed testing and payment was being processed but I haven’t received payment via paypal yet. I have sent emails but no reply and this morning tried to phone skyphones. It just rang off the hook then when I rang back it was engaged so tried again and it rang off the hook again which makes me think they’re not answering calls. Really worried I’ve been scammed and I’ve actually paid them to take my phone by paying for special delivery thinking I was being cautious!!!

  3. J Rahman says:

    I have also sent my iPhone to Skyphones recently as they were offering the best price on a price comparison site. The same thing also happend to me. They offered me £160, but after checking the phone they only offered £120, which sucks, but I just accepted it. They promised to pay me within 7 days but it’s nearly been two weeks. I’ve emailed them and called by no answer!

  4. Gareth says:

    Oh dear, I too sent a couple of phones off to them because they were offering the best prices, that was 12 days ago.. has anyone had any money off them or any contact??

  5. Jason Bingham says:

    Same here as well. They have my phone, I received confirmation that is passed their test and then another email advising payment was on its way. This was over a month ago and I’m still waiting after loads of chasing by email and phone. But they never reply nor answer calls….AVOID! I’ve given up hope which I feel is what they’re after. Thank god it was for only £24 I sent a couple of iPhones to Mazumba and got payment straight away. DONT BE SUCKED IN BY SKYPHONE’S PRICES!!!

  6. Abbey says:

    I sent two phones off to them over 2 weeks ago and I’ve heard nothing at all from them. I also selected paypal as the payment method.. Anyone heard anything?

  7. George Witter says:

    I send my phone to Skyphone , and was promptly notified that the price was reduced by £12 as there was scratches on the phone.When I sent the phone them there was none! Agreed lower price because if I did not then there would be a £12 admin fees for returning the phone. Still have not got my cheque after three weeks. I now have to report my phone stolen and hopefully it can be blocked.This company is a scam. please do as much as you can to publicise this.

  8. Richard says:

    AVOID SKYPHONES

    Same as everyone else, sent phone, got confirmation email, no cash, no response to phone or emails, anyone got any ideas what to do?

  9. Tony says:

    Look this is getting to be a major fraud.There are loads of different forums all saying the same things. i too have been ripped off by this company.if you can all look at the ‘Skyphones’ facebook page,there is a discussions board where someone is collaborating all these complaints and passing them on to watchdog.it seems that this company operates abroad aswell maybe Lithuania the company Director is a woman called Milda Palaimate who apparently lives in Sweeden Confused?

  10. George Witter says:

    I reported my phone loss and asked for it to be blocked, the next day received payment via paypal, I did not request payment via paypal, but was more than happy to open an account, the payment was further reduced by £2.93, being paypal fee. if Skyphone require me to unblock my phone then they will need to pay an admin fee of £12.I feel that the law needs changing for situations like these, at least the post office should be bared from delivering phone to Skyphone address.

  11. Martin says:

    I sent two phones to Skyphones on the 11th October, they gave me a price of £444, on receipt they dropped it to £438 for damage (there was no damage) but for the sake of £6 I wasn’t concerned. I received an email on October 24th saying payment was being processed, nearly a month later I have not received a penny, as with others on here I have sent 7 emails with no response, I have called dozens of times and I get either the engaged tone or the phone rings out. I have contacted trading standards and they have advised me to send a breach of contract letter which I have done. Next step I will be travelling to their address to find out what is going on.

  12. George Witter says:

    “I will be travelling to their address to find out what is going on.” Martin don’t waste your time travelling to Skyphone address, its only a collection point, the actual address is occupied by a double glazing shop.

  13. Rob says:

    Unfortunately it looks like I too have fallen foul to these scammers..
    I sent my iPhone into them with a known crack on it, they reduced the original £161 offer to £145 which I thought fair.
    Last I heard from them though was 27 Oct saying that my money was on it’s way, I selected BACS payment to speed things along, but I fail to believe it takes this long to process!
    I have emailed numerous times since, and am getting nothing. Seriously disappointing.

  14. Rob says:

    If you feel Skyphones is a scam each of you can report it to Gov’ts Consumer Direct trading standards https://secure.consumerdirect.gov.uk/reportascam.aspx for investigation.

  15. NB says:

    Ive just reported these to Trading standards, they have done me over too, does anyone have their address, someone posted they are operating from a double glazing shop but i need to get their address for trading standards.

  16. martin says:

    Quick update, I contacted trading standards who advised me to send a breach of contract letter, I sent one recorded delivery on the 22nd it reached Skyphones today (23rd) this afternoon the money was paid into my account, bit of a coincidence? Anyway I have received what they owe me, I have 3 more phones to sell but I will not be touching Skyphones with a bargepole ever again. Good luck to everyone still owed money I hope you obtain a satisfactory outcome.

  17. bob says:

    haha all you idiots who went with skyphone because they offered the best price, remember the old saying ”if it sounds too good to be true it probably is”. you should have gone to a reputable firm offering less money instead of being greedy

  18. keith roberts says:

    same as all the others.sent phone.dropped price.no payment.no answer to emailsor phone.absolute scam.disgusted.

  19. Lisa says:

    Bob that really isn’t helpful is it?! Admittedly we were fooled but some people need as much money as poss. At least we’re not sad enough to be joining in discussions which have nothing to do with us, we’re just trying to help each other out!
    Anyway, Martin, did you get a template letter from trading standards? Would like to give that a go!

  20. Martin says:

    Lisa,

    I don’t have a template but if you call your local Trading Standards office they will tell you what to put in the letter.

  21. Rob says:

    Update to post 13:
    After weeks of trying to contact them by phone and email, even threatening to report them to Trading Standards, the Office of Fair Trading, and even the Police, I finally got paid on Monday!
    Of course I hadn’t been told by Skyphones that I had been paid, so didn’t realise until I checked my account.
    Good luck to those still waiting, there is hope!

  22. Jimmy says:

    I got paid by these lot, the full amount, but took them 2 weeks – they also operate fonecraze too. I should have gone with fonebank, who I usually recycle with and always have a cheque with me in a couple of days, but fonecraze was offering £37.50 as opposed to £30.

    I wont be using them again, and hope they pay out to all who are having problems.

  23. Mike says:

    Dear Customers,

    Skyphones would like to sincerely apologize for the negative experience that you had with our company. This is not representative of the way we treat our customers. We are very sorry that it has taken such a long time to remit our payments to you and we hope that you will understand that we have been experiencing some extremely high volume of mobile phones being sent to us. However we would like to inform you, that we are now on the road to recovery and anticipate to clear all our backlog of orders before the 21 of December 2010. Thank you for your patience and please be assured that we
    will do everything in our power to ensure that this type of error does not occur in the future and payments will reach our customers in time.
    Sincerely,
    Skyphones Management

  24. Martin says:

    Mike,

    I think everyone understands that companies go through difficult periods, my main concern (and I believe many others who have experienced a problem with Skyphones) is the complete lack of information and contact which leaves everyone in the dark and causes resentment and concerns about the company operating legitimately. Had problems been handled more professionally then the reputation of Skyphones would not have been damaged to the degree it has.

  25. madison says:

    DO NOT SEND YOUR MOBILE TO SKYPHONES! THERE A DISGRACE.

  26. madison says:

    ^i wish i thought that comment was genuine but i doubt it, why dont they answer the phone.

  27. Lisa says:

    Mike@skyphones, I appreciate your comments and hope that they are indeed sincere and followed up by subsequent payments to us customers as contractually agreed. As per my letter which having checked on royal mail’s tracking service, I understand you received today, I am still expecting my payment to be made within 7 days of the date of my letter as I have already waited over a month since your confirmation of payment email and frankly 21st December is just too long. If I do receive payment I will take no further action and perhaps you may can recover some of your reputation.

    To everyone else, I will keep you posted as to whether I receive payment. Let’s hope we all get what payments we are owed for our property as agreed, and soon!

    Lisa

  28. Peter says:

    Mazuma : Sent in my fully working iphone, got quoted £120.

    They gave me £50 and said it was broken which it definitely wasn’t! They didn’t contact me by email and told lies about trying to contact me.

    Mazuma mobile is a scam

  29. STILL DIDN’T GET PAID FOR IT
    i have a feeling this company is a kind of chit will tell pupil to avoid this site.

    To: …………@hotmail.com
    > Subject: Skyphones.org: Your item is not as on order
    > From: offers@skyphones.org
    > Date: Thu, 11 Nov 2010 05:05:07 +0000
    >
    >
    > Dear Koney Orlince D Costa,
    > We would like to inform you that your item order No. (15915) has now been through our technical department and has been accepted,
    > however it does not meet the requirements for full payment. Upon inspection, the following faults were found:
    > Scratches on the screen and body.
    >
    > In this instance we would like to offer you £20 for your phone.
    >
    > If you do not reply within 3 days we will assume you accept the revised price and will process the payment.
    > If you choose to decline our new offer please reply to this e-mail and after an administration charge of £12 is paid we will send the handset back to you within 7 days.
    >
    > Thank you for choosing us to recycle your handset and keeping the environment clean for our future.
    >
    > Skyphones.org

  30. george says:

    I HAVE SENT OFF 2 PHONES OVER 8 WEEKS AGO AND NOT GOT A PENNY, IT WOULD BE GREAT IF SOMEONE COULD PASS ON THEIR LETTERS SO EVERYONE AFFECTED COULD USE THEM?

  31. Lisa says:

    Final update – I got my money through via paypal, finally, yay!!! So perservere people, write your letters of breach of contract giving them notice of proceedings, send via recorded delivery and you SHOULD receive your payment within 7 days. Wishing you all the best of luck. Lisa

  32. Penno says:

    DO NOT USE THIS COMPANY!!I’m exactly the same as you all. It’s now over 2 months and still no sign of any payment. I’ve sent an e mail threatening to report them to trading standards but surprise suprise they dont seem phased by this and like the other many e mails I have sent i’ve still not had a reply.Following not having a reply I have now reported them.It’ll be interseting to see if they do actually pay up by 21st… Not holding my breath.I could kick myself for not sending the phones to a reputable company and being fooled by the promise of a higher price. This is unlike me really but due to have a baby in 4 months so every penny helps.

  33. Ashlea says:

    Hello I too am a fool of this website I’m owed £340 from month ago, can anybody point me in the right direction of what to send them special delivery? Trading standard act? Many thanks all,

  34. Lynne says:

    These stories sound very familiar! i sent my phone after being quoted 25.50, then about 2 weeks later got e-mail sayin due to damage (which there was none) they could only offer me £17!!an for them to return it to me, would cost £12! I got email fromt hem on 28th Nov saying my payment was on the way, and still no payment!! cant get in touch with them! looks like ive been done! :(

  35. lorenzo grasso says:

    I have a business in coventry called sky phones ltd trading LEGALLY, we dont buy phones for recycling. We are nothing to do with sky phones org. It seems no one can get to speak to anyone at this company so they look up our shops number as it is very similar in name. I probably get three phone calls everyday with angry customers complaining of not recieving their money. Surely something can be done with this fraudulent company as i am sick of explaining to their customers they probably wont recieve anything. If you have been a victim of this company i hope you report this to trading standards and the police!!!!

  36. Ashlea says:

    Hello all, has anybody heard Any more on this
    ? Still cannot get hold of anyone, its an absolute
    Disgrace, next step is to contact trading I think .

  37. yours says:

    still waiting for money from fonecraze

    does anybody know if they are recommended by others? phone doesnt’ work they dont reply on any email

    need to report as a scam

  38. sara says:

    Hi all,
    Any news on skyphones ??? i wrote a personal letter to the address on there website and stil had no reply, I guess they really are a scam, my phone they said was worth around £50.00 and Still no money. Anyone up for the story to the paper? showing these guys up and that they carnt do this???

  39. Neil Hillman says:

    Can anyone give me the trading standards contact details as SKY PHONES have treated me the same and I won’t let them get away with it.

  40. Neil Hillman says:

    Skyphones Europe Ltd
    Unit C, 4 Footscray Road
    New Eltham
    London SE9 2TW

  41. i sent my i phone to these scammers and they promised me £241.51 and they mailed me saying it has been accepted and also mailed me saying my payment will be reicev in 14 workings day and it has now been 2 months and nothing has happened …. any advice on what to do, how to get my money or phone back would be helpful thanks very much

  42. Neil Hillman says:

    I have been paid by this company today and its two months since i sent the phone. I emailed them saying I am getting Trading Standards in and they paid up !

  43. jade bonser says:

    i wish i had read there before i sent my phone off. I have sent an email stating i will get trading standards involved if they dont send my cash. I sent my phone in over a month ago again they reduced the price due to damage and said they would process payment within 3 days . . .Still nothing! Can i have the number for trading standards please? So much for customer service hey. Only thing i will be sending to sly phones from now on is a bomb! Ha

  44. mark inchley says:

    I am getting Trading Standards

  45. mark inchley says:

    I am getting Trading Standards if i do not get my money week thank you

  46. Gary Wick says:

    Oh god I wish I would have seen this a month ago. It now looks like I’ve been scammed by them aswell. I’ve been sending them emails daily for 2 weeks and ringing their number loads of times a day. I shall be contacting trading standards tomorrow in the hope I can at least get mynphone back cos it don’t look like I’ll be getting my money

  47. emily says:

    hi i think this has happened to me too.
    can somone tell me how to sort this out please? who do i need to contact and get what information?
    thanks.

  48. Rich says:

    If anyone is interested skyphones is registered at the following address: 401 Footscray Road New Eltham London SE9 2DR. You might have more joy visiting in person. I unfortunately live too far away to pay a personal visit to retrieve my phone. I have however blocked it so no-one else can use it.

  49. Rich says:

    I’ve also contacted trading standards who have given me some good legal advice. I recommend everyone else who has had the same problem do the same.

  50. Tony says:

    you will get your money back eventually but you will have to send a letter threatening court action and make sure you send it registered. By the way the address in Eltham is a glazing company and is just used to collect the phones.
    I got my money but had to wait a couple of months

  51. claire ward says:

    i have also sent a phone to skyphones, they said they could`nt pay the amount they stated but i excepted it anyway. They sent me an email on the 25th of jan saying my money was on the way through paypal. Ive not recieved any payment and sent several emails but no reply`s at all from them.I am very annoid that i have no payment or phone and they have not replied to my emails.

  52. Dissapointed says:

    SKYPHONES EUROPE LTD
    401 FOOTSCRAY ROAD
    NEW ELTHAM
    LONDON
    ENGLAND
    SE9 2DR
    Company No. 07199755
    Trading Standards Complaint Ref: SE3774405

    To whom this may concern

    You are hereby notified that SkyPhones Europe Ltd are in breach of contract, under the Breach of Contract Act, S13 Supply of Goods and Services 1982, for “non-performance of contract”. SkyPhones Europe Ltd have been reported to Trading Standards accordingly.

    SkyPhones Europe Ltd now have 7-10 days to either pay for the Nokia mobile phone received or return the phone to me the owner. I will shortly be sending you a registered certified letter of the same.
    Please respond to my complaint in the next 14 days. If you fail to in this time, I will have no option but to consider taking the matter further.

    NB From your Terms and Conditions:
    PAYMENTS
    Where possible we endeavour to make all payments within 7 days from the day your mobile phone has passed our testing stage and confirmed to meet our terms and conditions. At busy times of the year we cannot guarantee payment within this period, please allow up to 14 working days.

  53. Dissapointed says:

    SkyPhones Europe Ltd have two addresses:
    401 Footscray Road (registered office)(and on GMaps it does look like a window company. There’s also the mobile phone delivery address, Unit C, No. 4 Footscray Road, which is at the other end of the Road and looks like an old disused office building.
    Skyphones Europe Ltd
    Unit C, 4 Footscray Road
    New Eltham
    London SE9 2TW

    and

    SKYPHONES EUROPE LTD
    401 FOOTSCRAY ROAD
    NEW ELTHAM
    LONDON
    SE9 2DR
    Company No. 07199755

  54. Matthew says:

    I, too, have been screwed by Skyphones. I sent them my iPhone and accepted their offer (which was £10 less than advertised because of non-existant “damage”) some six weeks ago but have neither received my money nor heard anything from them since.

    I will be following the sound advice posted above and taking the matter further.

  55. Emails says:

    Try these email addresses, we got responses today:

    kristina@skyphones.org
    michael@skyphones.org

    They are Lithuanian!

  56. FoneCraze says:

    They are also operating under FoneCraze
    http://www.fonecraze.com

  57. Email Sky Phones says:

    Try these email addresses kristina@skyphones.org and michael@skyphones.org – got replies today!

  58. ACon! says:

    Try these email addresses kristina@skyphones.org and michael@skyphones.org – got replies today!

  59. Email Sky Phones says:

    Money got paid today after emailing the above people! Also got an email response from Michael to inform money paid. Emailing the letter above does work! Try it all!

  60. CeO of SkyPhones says:

    CEO of SkyPhones is Lithuanian and lives in Sweden:

    Milda Palaimaite
    Address:
    Södra Förstadsgatan 120
    21428 MALMÖ
    Tel: +46 040-627 20 09

  61. ROFL says:

    I’m more than sure the CEO is somewhere in China, They are more likely to do it than a person from sweden…

  62. Mark says:

    I to have been scamed by these people, Not answering there phones, Not responding to e mails.
    How do we get the money we have been promised???
    Has anybody contacted trading standards, or anyone legal?, I dont know what to do now, I just want whats owed to me.

  63. ian says:

    do not use fonecraze as they arent reliable, loads of people have been trying to get thier money or phone off them and they refuse to reply to messages left on thier website and refuse to take calls.
    if you want to read other peoples hassle with them have a look at http://www.facebook.com/topic.php?topic=14588&post=66883&uid=374544925509#topic_top im sure theres more forums out there with the same problems

  64. karen says:

    I sent off 3 non damaged phone in November last year, Got a email from skyphone says that they recieved my phone but they were damaged and they would have to reduce the price by £30, wasnt happy but I said I would take the lower price. Then in December got another email saying the same thing and they were reducing the price even more, I then asked for my phones back and they said I would need to pay to get them back, cut a long story short I still havent recieved my phones back or payment for them.

  65. emily says:

    i am going to write a letter and send it to them regarding my phone.
    can someone help to what i need to put in the letter please, like what shall i say to them about getting my money back.
    and also which address to send it to, thanks!

  66. Richard says:

    I sent them my iphone in november 2010 and was promised 200 pounds still to this day have not recieved my money.

  67. Tessa D says:

    I’ve been waiting for payment for two mobiles since 16 March. I have no idea what to do next or who to contact. When I call Skyphones the number is either engaged or just rings out. I’ve sent them several emails but have not received the courtesy of a response.

    If anyone can help me further I’d be extremely grateful.

    Tessa

  68. Martin Tomkins says:

    I don’t think there is a reputable mobile phone recycling scheme running. I went with mobile exchange (as they had the best reputation). They knocked £50 off a £79 valuation as they say the screen is heavily scratched…….. It wasn’t! Even if it was is a screen worth £50???? Basically they have you by the short and curlies once they have your device. I will never recycle another phone. Sad I know, but I for one dont want to put money in these schisters pockets. Unless your selling a brand new device you will loose out. False advertising, lies, no transparency ….scam!

  69. Steve says:

    Skyphones aren’t the only relatives of Dick Turpin!

    Mobilephone exchange dropped their offer significantly when they received my phone saying the time limit for sending it in had elapsed (??) and the screen was badly damaged. It was in perfect order when I sent it away and I wrapped in three times in bubble wrap just to be on the safe side.

    AVOID THESE PEOPLE LIKE THE PLAGUE!!

  70. Barry says:

    We recycled through Mobile Phone Exchange aiming for the offer price of £49. The phone was in great condition and securely packaged. We had a revised offer of £19 due to the screen apparently being heavilly scratched. This was not true at all so I called and had the price instantly upped to £39. As I didn’t want to pay to have it returned (and didn’t want to risk having a different screen sent back) I accepted. I’d say the company have tried it on – I’ve seen several other reports of the same thing. BEWARE.

  71. Helen says:

    I too am still waiting for paying, since i had an email from them on 16th March saying payment is being processed, they offered me £7 less because of a scratch. Really wish i hadnt have used them now, i have just emailed them again, but next time will use the trading standards letter.

    Good Luck everyone who has used this CRAP company…

  72. Tessa says:

    I’m at the end of my tether with this and so have contacted my local Community Relations Officer within my local police force. I’m hoping that she can either help me or point me in the right direction. I’ll pop a post on here once she comes back to see if she can assist anyone else. The annoying thing is that my husband sold his phones via another company and got his money within days.

    Tessa

  73. rrr says:

    LIARS AND CHEATS- THEY STEAL YOUR HANDSETS- DO NOT USE
    sent two high priced handsets – Nokia 8800 Sapphire Brown handsets-I normally use Mazuma but thought id take a gamble and send it to them to get an extra few pounds…BIG MISTAKE! I have never used this company before and never intend to do so ever again- nor will I be recommending this company to anyone.

    I work in Telecoms so I know generally how the market works- after doing some basic research i sent my phones off to them-two identical handsets in two separate packages- I did not want them getting confused.

    They claimed first that I didn’t send the handsets to them- so I provided recorded delivery proof – they then sent a email saying one handset was fake!? and the other item had not been received.
    I asked for the ‘fake’ handset to be sent back to me as I did not believe them- IM STILL WAITING FOR IT!!!!

    After providing yet MORE proof of postage they have said that they received my package but it wasn’t the phone that i sent?! but a phone of ZERO value!?

    I sent them two Nokia 8800 handsets- Everyone knows these are expensive phones so im obviously extremely annoyed-I have called, sent various emails and im not getting a satisfactory response

    They are clearly not a reputable company- I have never had to chase for something so much and the promised money is not to be seen.
    DO NOT USE THIS COMPANY- PLEASE WARN OTHERS IM OVER £500 OUT OF POCKET!!!!! SHAMEFUL!

  74. Janet Huber says:

    Thanks Brian Turner for some reviews on mobile phone recycling companies. There are lots of complaints here about skyphone. Lucky me I haven’t experienced any problem when I sell my phone. Just beware of fraud companies offering a large amount of money in exchange for your old phones. Do some research on feed backs and services reviews of the mobile phone company before sending your items to them.

  75. Ray says:

    Here is some information on http://www.Skyphones.org owned by Skyphone Europe Ltd

    WHOIS information for skyphones.org :

    [Querying whois.publicinterestregistry.net]
    [whois.publicinterestregistry.net]
    NOTICE: Access to .ORG WHOIS information is provided to assist persons in
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    automated, electronic processes that send queries or data to the systems of
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    time. By submitting this query, you agree to abide by this policy.

    Domain ID:D157473604-LROR
    Domain Name:SKYPHONES.ORG
    Created On:30-Oct-2009 09:27:58 UTC
    Last Updated On:11-Nov-2010 15:39:06 UTC
    Expiration Date:30-Oct-2011 09:27:58 UTC
    Sponsoring Registrar:Spot Domain LLC dba Domainsite.com (R87-LROR)
    Status:CLIENT TRANSFER PROHIBITED
    Registrant ID:dcr-9459279-24b9
    Registrant Name:SKYPHONES EUROPE LTD
    Registrant Organization:SKYPHONES EUROPE LTD
    Registrant Street1:401 FOOTSCRAY ROAD
    Registrant Street2:NEW ELTHAM
    Registrant Street3:
    Registrant City:London
    Registrant State/Province:UK
    Registrant Postal Code:SE9 2DR
    Registrant Country:GB
    Registrant Phone:+44.2088504211
    Registrant Phone Ext.:
    Registrant FAX:+44.2088504211
    Registrant FAX Ext.:
    Registrant Email:info@skyphones.org
    Admin ID:dca-9459280-66a9
    Admin Name:SKYPHONES EUROPE LTD
    Admin Organization:SKYPHONES EUROPE LTD
    Admin Street1:401 FOOTSCRAY ROAD
    Admin Street2:NEW ELTHAM
    Admin Street3:
    Admin City:London
    Admin State/Province:UK
    Admin Postal Code:SE9 2DR
    Admin Country:GB
    Admin Phone:+44.2088504211
    Admin Phone Ext.:
    Admin FAX:+44.2088504211
    Admin FAX Ext.:
    Admin Email:info@skyphones.org
    Tech ID:dct-9459281-70e3
    Tech Name:SKYPHONES EUROPE LTD
    Tech Organization:SKYPHONES EUROPE LTD
    Tech Street1:401 FOOTSCRAY ROAD
    Tech Street2:NEW ELTHAM
    Tech Street3:
    Tech City:London
    Tech State/Province:UK
    Tech Postal Code:SE9 2DR
    Tech Country:GB
    Tech Phone:+44.2088504211
    Tech Phone Ext.:
    Tech FAX:+44.2088504211
    Tech FAX Ext.:
    Tech Email:info@skyphones.org
    Name Server:NS1.DOMAINSITE.COM
    Name Server:NS2.DOMAINSITE.COM
    Name Server:NS3.DOMAINSITE.COM
    Name Server:NS4.DOMAINSITE.COM
    Name Server:
    Name Server:
    Name Server:
    Name Server:
    Name Server:
    Name Server:
    Name Server:
    Name Server:
    Name Server:
    DNSSEC:Unsigned

  76. Ray says:

    By the way just checked the company house website and it shows that skyphones europe ltd is going to be dissolved.

    Here is the information:

    Name & Registered Office:
    SKYPHONES EUROPE LTD
    401 FOOTSCRAY ROAD
    NEW ELTHAM
    LONDON
    ENGLAND
    SE9 2DR
    Company No. 07199755

    Status: Active – Proposal to Strike off
    Date of Incorporation: 23/03/2010

    Country of Origin: United Kingdom

    Company Type: Private Limited Company
    Nature of Business (SIC(03)):
    None Supplied

    Accounting Reference Date: 31/03
    Last Accounts Made Up To: (NO ACCOUNTS FILED)
    Next Accounts Due: 23/12/2011
    Last Return Made Up To:
    Next Return Due: 20/04/2011 OVERDUE

    Previous Names:
    No previous name information has been recorded over the last 20 years.

  77. Thomas S says:

    I sent my phone into Mazuma mobile a few months ago and was given the full advertised price, despite my phone being in very bad cosmetic shape. (was held together by duct tape). However i did use the Australian version of the site so there may be some difference there.

  78. Kevin Holloway says:

    Everybody here is complaining about Skyphones, but be warned cash4phones is another company that will scam you, it has now been two months since they received my phones, and they just keep saying the cheque will be sent out today, I have been in contact with there customer service on no more then a dozen occasions, but still no payment for phones.
    YOU HAVE BEEN WARNED!

  79. graham lyons says:

    i sent my phone to fonecraze last march and still waiting on payment

  80. Peter Spokes says:

    I think the general rule is to not use Skyphone.

    Will probably go with Envirophone!

  81. Adrian H says:

    Mazuma worked great for my wife’s knackered old phone…

    My wife’s old iPhone 3 was horribly disfigured, bits of case broken off all over the place, and it certainly wasn’t working properly anymore (I recall it had had alll sorts of problems) – you would take one look and say “bin”. My daughter told me about Mazuma and I thought, give it a try. I suspect it is key to honestly describe which of the 2 categories, working or not-working, it falls in. I described ours as not working, I was quoted just under £50 on screen, great, I print off the mailing label etc and the next day I get an email saying phone received, and later the same day the money was wired to my account. I am gutted I don’t own shares in this business and surprised that one doesn’t hear about it more frequently… I also almost never write reviews, but in this case, top marks start to finish.

  82. Sian Chambers says:

    SellOldPhones are also causing a few problems!!

    I sent three iPhones to SellOldPhones for recycling, by now I should have received a cheque for approx £450, I have had nothing!!

    I’ve emailed twice and have had no response.

    I dont think I’ll ever use a phone recycling company again…I’d rather throw it in the bin than see them make profit from something I paid for!!

  83. Shauna says:

    Joke.. online was offered £104 in argos vouchers.
    Got an email only offering me £24. Called them & was told the 3 days were up & thats all they were offering me. After negotiation they offered me £74 cash or £84 in argos vouchers. Eventually my argos card was topped up with only £74. After calling them was told its too late. Never use this site again. Rubbish.

  84. Greg says:

    Should have come here first. Sent mine to Mobile Phone Xchange in MINT condition and very well packaged only to be told the screen now needs replacing and the battery cover is broken now worth £6. Total scam, do not use EVER, oh and £10 if you dont like it and want your phone back.

  85. Mike says:

    Wanted to sell my old Nokia 3510i, had a laugh though seriously after entering the model number in the site, guess what came back? oh goodie I can recieve a cheque for £0.00 an instant bank transfer for £0.00 or an Argos voucher for £0.00. Hmm choices, phone is in good working order, now I would rather keep it as a backup phone rather than recieve a null value, can’t believe how generous they would be to even print a cheque and send it out, I think it’s a waste of their paper and ink you know. A phone is a phone no matter how you look at it and it works, so I would be recieveing nothing for something that works, even this model is going on Ebay for at least something, even 99p, and here’s the wisdom words “It pays to shop around” mazumaripoff dot com.

  86. Pete says:

    Just a word to avoid Envirophone. I sent my perfect Iphone 3GS to them on the promise of £113.00. However, when they received it suddenly it had a ‘cracked back’ and the offer was £62.00. I have asked around and 2 other people I know who sent Iphones to them had a reduction due to a ‘cracked back’. Coincidence……….??

    Also, for some reason, it takes them 10 days to transfer a small amount of money.

  87. Ian Malcolm says:

    I can’t see any reports here from “Top Dollar Mobile”, THIS IS ONE! I’ve just had a very bad experience with them. I offered them my Motorolo RazrV8, and they offered me £11.50. I accepted this & sent it to them (it was in pristine condition & fully charged & in working order).A few days later I got confirmation of receipt & their offer saying everything was fine & I would be paid in 5 days. After another few days they e-mailed me to say there were “discrepancies”on my phone. A counter offer of £1.86 was made!! I refused it & requested my phone to be sent back, they replied to say OK, but you will HAVE to pay them £5.95 post & packing first! This is a classic SCAM -AVOID THIS COMPANY AT ALL COSTS

  88. Martin says:

    Avoid Cash4Phones too – I was quoted £150 for two iPhone 3′s and got an email with revised offers totalling £90 because of “excessive wear and tear” (not true). I now have to either accept the offer or pay £4.95 each to return them. On principle, I am getting them returned.

  89. Julie. Burrows says:

    My son sent his mobile phone into mobile phone X change it was a new phone and they will not give us the mobile back because they said it’s stolen or lost and as a red flag on the mobile. They will not return the mobile back to us. After numerous phone calls and emails we still have no mobile or cash. The mobile was brand new. And we still have the receipt and box this company are not fair

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