Tag Archives: ISP

Dec
06

TalkTalk’s pornography filter slips up

TalkTalk Logo Electric TalkTalk has suffered something of a PR gaffe after its new internet filter system, designed to keep surfing family friendly and the children safe, slipped up by failing to block a.. more
Nov
25

Sky ahead in customer service survey

sky-tv The latest research from Ofcom has revealed the best and worst ISPs for customer service. The study is intended to provide consumers with comparable information to help them make more informed.. more
Nov
25

ECJ rules site blocking unlawful

internet Anti-censorship supporters will be celebrating today after the European Court of Justice (ECJ) ruled that EU courts do not have the right to order ISPs to block copyright infringing websites. The.. more
Nov
24

ISPs to show traffic management details

Ofcom have announced today the measures ISPs are expected to take to ensure that customers are made aware of how their provider manages internet traffic. The regulatory body believes that the information that ISPs currently provide to consumers is not enough and also needs to.. more
May
28

TalkTalk and BT to resume legal challenge on Digital Economy Act

TalkTalk and BT, along with many others, aren’t happy with the Digital Economy Act (DEA) which was rushed through in a not-at-all-suspicious-manner during the dying days of the last government’s reign. Specifically, the two ISPs have argued that the copyright infringement facets of the legislation.. more
Apr
21

TalkTalk tops Ofcom’s complaint league

TalkTalk is the most complained about telecoms provider in terms of consumer grievances lodged with Ofcom between October 2010 and February 2011. And it’s top in both landline and broadband complaints. With landline services, TalkTalk averaged 1.78 complaints per 1000 customers. That was way above.. more
Apr
09

BT dodges prosecution over Phorm scandal

BT won’t be prosecuted over its use of Phorm, the Crown Prosecution Service has decided. The Phorm affair happened back in 2006, when some 18,000 BT customers had their browsing habits monitored without their knowledge, in a scheme designed to target online advertising more effectively... more
Mar
15

IWF reports child abuse images being swiftly removed

When it comes to removing child sexual abuse pictures from the net, websites and ISPs are getting the job done more swiftly these days. This is according to the Internet Watch Foundation’s Annual Report 2010, which details a scheme the IWF launched to get images.. more
Mar
14

ISPs to make traffic management policies clear

Some of the biggest ISPs in the country, including BT, Sky, Virgin and TalkTalk, are to adopt a voluntary code of practice whereby specific details on traffic management policies will be made available to users. The code, conceived by the Broadband Stakeholder Group, will mean.. more
Feb
23

Zen Broadband gets Which? recommendation again

Zen Internet has been awarded Recommended Broadband Provider status by Which? topping the satisfaction tables once again. Zen’s Recommended Broadband Provider status revealed five stars for reliability and connection speed and four stars for customer service. Zen has now topped the satisfaction tables at Which?.. more