Virgin recovers from a bad week

December 21, 2007

The well publicised disaster that Virgin Media had when their network failed the other day, is well and truly over now, but as with any incident there always follows the inquest.

The story for from Virgin Media is that the problem started with system wide update that took place, this entailed a remote update of the set top boxes and modems located in their customers homes, but what happened next was unexpected, the customers lost their IP addresses and without this they were unable to connect to the internet. This led to the problems that was widely publicised across the net and every else.

The customers, who were affected the worst, were in northern England, and when the Virgin network became overloaded with request from the customer’s equipment the network routers were unable to handle that amount of work, hence the failure.


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