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March 20, 2008

Subscribers are getting steadily more dissatisfied with ISP’s


by Alan Harten
Subscribers are getting steadily more dissatisfied with ISP’s

British high-speed broadband connections are getting cheaper and faster each year. However, 50% of all UK, subscribers are dissatisfied with the service, they are receiving.
uSwitch, a price comparison company conducted a survey, which concluded that four out of nine ISP’s have considerably less satisfied customers than they had this time last year. They also found that a total of over 4 million subscribers were unhappy with their providers.

The worst offenders were Orange, considered to be the worst broadband provider and BT who gave least value for money. 33% of Orange clients stated that they were completely dissatisfied with the service they received.

Conversely, PlusNet, which is owned by BT, received the best rating, with 86% in the customer satisfaction stakes. The provider topped the league in nine of the 11 categories is included best customer service and best technical support.

The survey, also noted, an ever increasing gap between the worst and the best ISPs. This year showing a difference of 21%, for customer satisfaction. Between the best and lowest ranked companies. This gap is now 8% wider than it was for the year 2007.

uSwitch.com spokesman Steve Weller said, “The 21 per cent gap between the best and worst provider shows just how important it is to choose a provider on service and not just price. Despite prices falling by 36 per cent in four years, over five million have never switched their broadband provider,”

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