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July 4, 2008

Virgin Media now denies disconnection threats


by David Allen

The management of Virgin Media appeared to have dropped the ball when they were behind the eight hundred letters sent out to their own customers, firstly accusing them of copyright theft, and then saying that they will be disconnected from the internet.

But now it seems that the whole exercise was a mistake and they are now telling their customers that they should ignore the letters.

Clearly their customers are not only going to be confused, but they are likely to be very angry too, after all they are paying for a broadband service and not an education, which is what Virgin Media are calling it.

Although they say that the letter should be ignored, there is another underlying problem.

They say that they cannot be sure that the account holder is the person who is doing the file sharing, which is fair enough, but they do on to say is that it could be someone else in their family or someone using their wi-fi!

Story link: Virgin Media now denies disconnection threats


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2 Comments »
  1. Nonsense - they’ve not said the letters should be ignored, just that the stickers are wrong.

    Comment by Filey — July 4, 2008 @ 5:56 pm

  2. Also people using cloned cable modems could be downloading and using your mac address, so it appears to be you when you’ve done nothing wrong.

    Comment by Dave — July 5, 2008 @ 6:59 am

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