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July 8, 2008

Vodafone hands IT consultant £31,500 bill


by David Allen

Once again the cost of data roaming is hitting the headlines.

This time it involves an IT consultant from Manchester who, while on holiday in Portugal managed, to build up a £31,500 phone bill from Yes Telecom, part of Vodafone.

Clearly the weather or entertainment were not up to scratch, so Iayn Dobsyn decided that a little bit of UK television was in order, and so downloaded some Mp3s and an episode of the hit TV show “Prison Break” to his laptop using his mobile phone as a modem.

This is becoming a major problem for customers and the mobile operators too!

Fortunately for him he had the sense to get a firm of solicitors involved in the case.

Whatever the reason, he soon found the £31,500 bill had been reduced to a manageable £229!

Story link: Vodafone hands IT consultant £31,500 bill


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1 Comment »
  1. I recently enquired with Vodafone about their roaming charges abroad, particularly with data the fees are extraordinary. In UK they offer 500 Mb/month download for a flat fee of £7.50. While roaming in Poland the same download would cost me over £5000. Vodafone told me this was the charge the local network would make on the service, I asked whether this meant a reciprocal charge would be levied on people roaming in UK but they could not answer. It is also worth noting that Vodafone (to date) do not offer any inclusive data download in any tariff, you always have to pay (apart from their own free page).

    Comment by Steve Nicholas — July 8, 2008 @ 1:07 pm

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